Help

Community discussions

Discover Roku questions and answers directly from the community. Find help, troubleshooting tips, how-tos, and make sure you know the latest announcements.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
EMS60
Channel Surfer
‎01-21-2023 09:03 AM

Re: How do get Roku chat service for customer support

Jump to solution

I have been waiting for agent support over a $50 wrongbilling and NO ONE will answer! 

0 Kudos
EMS60
Channel Surfer
‎01-21-2023 09:06 AM

Re: How do get Roku chat service for customer support

Jump to solution

I have been billed wrongfully and no one will respond to my chat requests.. there was a 2 month promotion which did NOT END TILL2/20 and Roku billed me $50 a month early. THIS IS WRONG!

0 Kudos
EMS60
Channel Surfer
‎01-21-2023 09:07 AM

Re: How do get Roku chat service for customer support

Jump to solution

ROKU HAS NO CUSTOMER SERVICE they are onlyinterested in getting your money.

0 Kudos
BIGKLB71
Newbie
‎01-27-2023 08:35 AM

Why is it so hard to get ruku to respond to customers about returns or replace defective products

Jump to solution

NO RESPONSE

0 Kudos
RokuKarla
Retired Moderator
‎01-27-2023 04:11 PM

Re: WHY IS IT SO HARD TO GET RUKU TO TO RESPOND TO CUSTOMERS ABOUT RETURNS OR REPLACE DEFECTIVE P...

Jump to solution

Hello @BIGKLB71

Thanks for reaching out here in the Community!

We do not have enough details from your original message to make an effective suggestion. Can you please provide us with more information regarding the issue you are experiencing? 
With more information, we will be able to assist you further.


Regards,
Karla

0 Kudos
sayeglay
Newbie
‎02-06-2023 01:07 PM

Re: How do get Roku chat service for customer support

Jump to solution

i need to know about a $48.00 deducted from my credit card  

RokuMary-F
Community Moderator
Community Moderator
‎02-06-2023 01:18 PM

Re: How do get Roku chat service for customer support

Jump to solution

Hi @sayeglay,

Thanks for reaching out to the Roku Community!

Our Account-billing Support can be reached via email. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Account, payments & subscriptions" and you'll be able to send an email request there.

For more account information, you can log into my.roku.com to manage your account, and view active subscriptions and services.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

0 Kudos