Community discussions

[mwwhite]

Can some from Roku customer support contact me?

[MarleyCat]

You can't. They don't want to talk or chat with you. Just send money

[canelakestd]

Ref:  Ticket # 3979012

[Calvin73]

Roku has obviously sub contracted work to these “experts”, for 5 dollars. And you can pay them to tell you what you already looked up on YouTube. It’s a joke,

[MsPat]

Why I got to keep typing the same thing you know what I am talking about. The key word is I can't get bet+2nd episode of the Oval and you are charging me for some channel allbk  that I didn't request.

[RokuDanny-R]

@MsPat

Thanks for the post.

For content related issues, you will need to contact the channel provider. Many channels on Roku are developed and maintained by the channel provider themselves. 

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[GWilbor]

I have a question about billing.  For every roku connection device that you buy for older sets not Roku compatible, are you charged $ 9.99  a month for each device as I am being charged

[renojim]

@GWilbor, there is no charge to use a Roku.  There are paid subscriptions through Roku, but they're optional and tied to your Roku account, so one subscription would be valid on every device linked to the same Roku account.

[RokuDanny-R · Accepted solution]

@GWilbor 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[Carmella32163]

My new roku streaming 4 plugs into my tv but I cannot get the roku remote to scroll down