Community discussions

[AeroSpaceTech]

Why are there so many spammers in here? Why aren't they doing something? Enable two factor authentication. Every single day something about gummies or something else. Never seen a community or forum like this. Get some sort of filtering. 

[OwnerofDevices]

I don't want two factor authentication to post in this forum. HP's community support forum has a lot more SPAM than I ever see here in Roku's community. 

[AeroSpaceTech]

Never said to post. It’s to join. 

[atc98092]

It's been annoying enough that my login times out after a few hours of non-activity. The former forum did not timeout. When responding to an email alert, many times I have to log back in again. I'd hate two factor authentication for logins. For account creation, I believe they already have something similar, but of course I registered a long, long time ago.

I moderate on several other forums, and the spam seems to come in waves. I think some hacker comes up with a way to bypass security, posts it online, then all the idiots come out of the woodwork to post as much spam as possible before they're capped off. 

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts and concerns.

Please be aware that the Roku Moderators are constantly checking for spammers in the Roku Community to allow the best experiencing for users. There may at times be a moment where we don't catch everything. In the event that you see spam that we haven't caught, please feel free to file an abuse report and we will be able to investigate and take the appropriate action.

Thanks,
Danny

[AeroSpaceTech]

@atc98092  I have been on many forums. Even ran some. There are ways to prevent this. Every single day there all gummie and more. First step is to lock any thread over 6 months old. 

[streaming_fan]

The gummy spammers are all newbies.  Just require one of the moderators to approve any comment by any newbie or perhaps person on level 1.  That should eliminate about 90% of the spam.

After a user here has attained a certain level - pick a number from 1 to 10 - that person is pretty much guaranteed not to be a spammer.  Locking threads punishes everyone.  Don't punish everyone.  You need to focus your spam-blocking efforts on the newbies.  That's where your spam problem is.  

[Streamer317]

@streaming_fan  It is not just the gummies. It is more than that. According to the community guidelines any thread older then 6 months you are not suppose to post on. Create your own. Spammers come in and post on a 2 year old thread saying things like "My Roku does the same". Then they never post anything else. If someone joins and posts 1 comment and never responds back it is most likely they are a spammer. 

[streaming_fan]

https://community.roku.com/t5/Community-Discussions/Presenting-My-Secret-Spaghetti-Recipe-For-Your-U...

The best example of why we should keep threads open must be @Iona-D 's post dated 12-20-2019 entitled "Presenting My “Secret” Spaghetti Recipe For Your Ultimate Roku Experience!". 

564 days (1 year, 6 months and 16 days later), @EastTexasLady, Level 7, writes to say "We used to fix your "secret" recipe on Christmas Eve. We would have a salad and garlic toast with iced tea. Thanks for bringing back that memory. It was a family tradition."

Now, what is wrong with that?  Not all conversations fit in a "6 month box".  In fact, one of these days, maybe I just might try @Iona-D 's secret spaghetti recipe at home, myself.  And if I ever do, I hope that this thread will still be open so that I could share my experience here.  

Not all threads have a "solution".  Some threads are "open-ended" meaning, it's just conversation.  Therefore there is no "ending" so why not keep the threads open.  

[Iona-D]

I am glad my post about the "Secret" Spaghetti Sauce is still available for others to try and enjoy.  I believe in the actual human part of the equation of streamers and users.  I am not much help as far as tech topics go.  Though I want people to enjoy their own streamers in a more somewhat healthy way.  

As for those rude spanners, I just ignore them and click/tap away to another topic here.  Let Roku take care of it's own forums.