Community discussions

[Akaninakai]

I used mail support twice 2 days no respond back

[Akaninakai]

Roku Team,  For the second time I used email us option to get my order status or shipping information.. the product order is not working and I already being charged. It is showing the order but the order detail doesn’t work. Page not found error.

[RokuDanny-R]

@Akaninakai 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to assist every customer that is experiencing an issue.

Thanks,
Danny

[Anonymous]

Should you have questions feel free to contact Roku support.

[6130fm]

I have a serious issue with Roku. I just found out that The Great Courses has been taking my money without my consent. I did not even applied for free trial. I need my money back. 

also Acorn has been taking $5.99 every month since December 2019. I never turn them on not even one day. They are cashing on me. This is fraud. 

[RokuDanny-R]

@6130fm

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[PFFlyers24]

Took me an hour to find this info for my own problem, thought I would share.   Roku is short staffed right now.   

Email:
customersupport@roku.com

Use Facebook Messenger
https://www.facebook.com/roku/

Twitter (direct msg or post on any thread) https://twitter.com/RokuSupport?s=09

Also, read

How to Solve a Customer Service Problem Using Facebook or Twitter

https://www.consumerreports.org/customer-service/how-to-solve-a-customer-service-problem-using-faceb.../

Got Bad Customer Service? How to Complain Well and Get Results

https://www.consumerreports.org/customer-service/got-bad-customer-service-how-to-complain-well-and-g...

[PxeBoot]

...How exactly?

[PFFlyers24]

How exactly... what? 

Tweet/reply/DM on twitter?  

Email? 

Facebook message?