Community discussions

[atc98092]

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@Steelo07 wrote:

You are Definitely not alone! I Brought a 32" onn Roku a couple of weeks before Christmas. Love the guide because I just have Ota antenna so the Integration of Roku's free streaming into the guide I thought was awesome. So I liked the Feature so much, it helped me make a Decision on what tv to get for the man cave. Soooooo on Christmas I treat myself to a nice 70" onn Roku, and I loved it until this morning. This morning 1/12/21 I make myself a nice cup of Coffee turn on the 70" and the feature I loved is gone. It's funny, the 32" still has it but on the 70" it's gone. I'm not new to programing tv's I worked for Comcast, at&t, dish network and my brother repair them. I tried everything. When I say gone I mean gone, no options for tv input live tv  hide streaming TV channels. The all channels feature gone. You press left on the remote to bring up the guide and press left again then the * button nothing, the guide just go's back and back. Went back 6 days and could have keep going. I never felt so robbed by a company in all my ife. I checked the roku app or channel no square for live tv. Reset tv to factory settings nothing. Nothing worked. Well sorry for writing a book but, had to get it out. Have a great day.

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That option is there on my Sharp Roku TV, and others report it as well with other brands. Sounds like an Onn decision, although why they would alter the base Roku OS in that way doesn't seem logical. 

[cwcheese]

Steelo07,

My unit is also a Sharp brand Roku TV, and still has the LiveTV functionality.  Seems odd that ONN would not be the same. 

I'm just looking at the Roku Settings screen and there is a category for TV inputs where the LiveTV square lives. When clicking through to the next screen, you should see

Hide streaming TV channels
Hide antenna channels
Scan for antenna channels
Rename
Remove

I would guess that on a factory reset unit, there should also be an option Add in the above list. I probably can't see it because LiveTV is currently switched On on my TV.

Maybe this can help.

[Steelo07]

Cwcheese, Those 1st two options you got hide stream and hide antenna there gone. Everything was there when I frist got the TV just like yours. The only thing I don't understand is way my 32"onn is good. Got everything yours got. But the 70"onn missing it all. The only Difference that I see 32" build 9.4.0 4200-C5 and the 70"9.4.0 4200-CM I don't know if the cm and c5 matter, maybe. Tried updating both say all set.

[ZZZooks]

"The all-channels feature is gone. You press left on the remote to bring up the guide and press left again then the * button nothing, the guide just goes back and back."

This is also my situation: the left column with all the channels disappeared and is replaced by the guide for whatever specific channel the TV is on.  So, I have to move the up or down buttons to change the channel, which often does not respond at all. The last update I had was on 12/18/20, software version 9.4.0, build 4200. This is a TCL  S Series TV. I use an OTA antenna.

Does anyone know how to fix this?

[LM2M]

Will Roku do the same thing they did the last time an “Update” completely ruined their customers viewing habits? They put it back the way it was, with the “favorites” back in place. Customers bought their TV’s in good faith of quality service. Customers will buy subscriptions to the channels your trying to sell, but the Customer should be able to make that decision, not trying to force them into something they don’t like and incurring cost a lot of people can’t afford right now!

[mikeism]

If you buy a car because you like the feature set, and then you take the car in for service and they remove one of those features, you're going to be really irritated. Correct?

Well that's essentially what Roku did by removing the 'Favorites' feature. Then they made it worse by replacing it with a time-consuming multi-click process flow that makes customers switch between screens to view 'All Channels' or 'Recent Channels'. You can't see 'All Channels' and 'Recent Channels' on the same view/screen.

Then they doubled down because the roll-out of 'Recent Channels' in the most recent update doesn't even work. No OTA channels are listed in the 'Recent Channels' view and the streaming channels are not the ones that were most recently viewed.

Roku... put the Favorites back on the same screen with the OTA channels and streaming channels. Seriously. You gotta be kidding me. This is ridiculous.

[JayL]

I just want to know how I can downgrade the software to a release prior to November 2019 when they started messing with everything. My audio when connected to the head phone jack cuts out every few minutes, and the audio through the smartphone is even worse and gets out of sync all the time. I lost my favorites as well. These last two updates are the equivalent to Microsoft Vista, looks good in the store, but simply doe snot work. Roku should learn from this and downgrade back to the release prior to Nov 2019's update, and understand that the current customer they are irritating may never become repeat buyers. I know I will no longer consider a Roku in the future, in fact, I'm looking for a replacement now for all 6 of TCL Roku TV's.

[atc98092]

@JayL 

While there is a hidden menu to roll back the most recent update, it usually only remains available for a short while. And it's impossible to roll back further than a single update. Going back to a 2019 build cannot be done. 

[Tc392]

Please roll back this terrible update.

Have to restart because of green screen.

Slow guide because of all the roku useless channels.

I will never buy another roku anything again.

[rrat]

I have TCL tvs. The option to hide the Roku streaming channels on Live TV inputs does not work when the tv is turned off. It ALWAYS has these hundreds of irritating Roku channels in my channel list now when the tv is turned on. 

I agree with those here that say this latest update is actually a software downgrade. At one point I was going to replace/make all my tvs Roku compatible. That is no longer the case. I actaully may avoid Roku in the future.