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Level 7

support page tech issues

Trying to return defective roku ultra. Followed directions on support page

Signed in to my account

Manage a return looks for my order then Says can not find

Offers me to enter order # manually  which I do and still can not find 

Which should not be because I can find all  My  order information listed in device purchase history

No direct e mail address for roku support listed

Roku Tel support # no longer taking Calls

Roku support please contact me ! So I can return Defective device

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1 REPLY 1\
Roku Employee
Roku Employee

Re: support page tech issues


Thanks for the post.

Please send me a PM with your Roku account email address, and include the order number along with a summary of the issue you are experiencing. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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