Community Discussions

Connect with other Roku users to learn more about streaming, cord-cutting, finding your favorite content, or talk about the latest entertainment happenings. It's all on Roku!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

support page tech issues

Trying to return defective roku ultra. Followed directions on support page

Signed in to my account

Manage a return looks for my order then Says can not find

Offers me to enter order # manually  which I do and still can not find 

Which should not be because I can find all  My  order information listed in device purchase history

No direct e mail address for roku support listed

Roku Tel support # no longer taking Calls

Roku support please contact me ! So I can return Defective device

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: support page tech issues

@CMR 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the order number along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos