Community Discussions

Connect with other Roku users to learn more about streaming, cord-cutting, finding your favorite content, or talk about the latest entertainment happenings. It's all on Roku!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AFEP
Level 7

Why can I not get support to help with 2 of my ROKUs after having purchased 5 from your company?

After weeks of trying to speak to a HUMAN for some sort of support on why 2 of our ROKUs have imaging issues, I am left frustrated beyond belief. The "Support" ROKU offers is non-existent, to put it bluntly. I have tried their website and 3 different phone numbers, one on which I was being forced to participate in a ROKU promotion if I wanted any phone number that would direct me to "support". Needless to say, I will never be purchasing ROKU again and highly encourage others to stay away from this brand.

0 Kudos
4 Replies
StreamerUser
Level 16

Re: Why can I not get support to help with 2 of my ROKUs after having purchased 5 from your company?

Apparently you agreed to Roku's 3/5ths Compromise - only 3 of your 5 Rokus count towards support.

There is no (customer initiated) phone support - Roku ended that in March of last year using California's ongoing draconian situation lockdown as a pretext to do so.

There is however (buried) chat and email support, at least for non-Express/Premiere devices:

https://support.roku.com/contactus/contact-options   (choose setup/<model>/other/need more help?)

0 Kudos
NoraTeague
Level 7

Re: Why can I not get support to help with 2 of my ROKUs after having purchased 5 from your company?

I need to speak to a representative because y'all are taking too much money out of my account and my bank use going to put a stop on this account if y'all do not call me now please

0 Kudos
DBDukes
Level 14

Re: Why can I not get support to help with 2 of my ROKUs after having purchased 5 from your company?


@NoraTeague wrote:

I need to speak to a representative because y'all are taking too much money out of my account and my bank use going to put a stop on this account if y'all do not call me now please


Have you gone to https://my.rou.com/ and checked subscriptions? That's where you can see what subscriptions there are. Don't just up and say "I don't have any." Actually go and look, then take things from there.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
0 Kudos
MaryFranco
Roku Employee
Roku Employee

Re: Why can I not get support to help with 2 of my ROKUs after having purchased 5 from your company?

Hi @NoraTeague,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

0 Kudos