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Level 12

Re: Contact support online form

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@Glennc wrote:

Danny R. People want to talk to a live person. When are you going to get that through your thick skull. Another thing my earlier post when I posted Roku phone number, the phone number was edited out. Bad public relations


News Flash.  I came to the conclusion there is no customer relations anymore.  One is more or less dependent on a third party manufactoter licensing Roku technology for any real assistance.  At least it seems like this to me.

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Level 9

Re: Contact support online form

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You've hit it right.  They WON'T get it through their thick skulls.  Just email back and forth, and only if you are lucky will you get an intelligent response.

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Level 7

Re: Contact support online form

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Roku is not the only company to stop phone operations because of the pandemic. My biggest concern is that they will never resume phone support after the virus is over.

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Level 7

Re: what's the customer support phone number

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Danny

the link you provide to get billing support requires an email account and password. My particular issue is that the email account is not mine - it appears to be the address of the person who set up the account for me (the Roku person on the phone). I cannot even get into my own account. I have numerous charges which I did not authorize and need to stop this. What is the solution.

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Level 21

Re: what's the customer support phone number

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@ruthbueno wrote:

Danny

the link you provide to get billing support requires an email account and password. My particular issue is that the email account is not mine - it appears to be the address of the person who set up the account for me (the Roku person on the phone). I cannot even get into my own account. I have numerous charges which I did not authorize and need to stop this. What is the solution.


Roku does not set up user accounts for customers over the phone. You most likely contacted a scam support site, and they have control over your account. Send a private message to @RokuDanny-R with your account information and he can try to assist. This sort of discussion needs to be private, as you don't want your personal information posted here on a public forum. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Roku Employee
Roku Employee

Re: what's the customer support phone number

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@ruthbueno 

Thanks for the inquiry.

You can use the link I have provided your with your current account that you are using to access the Community to reach the Support team regarding your other account.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Customer Support Phone Number

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What is your customer Support phone number so I can talk to some from Customer Support on the phone. 

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Roku Employee
Roku Employee

Re: Customer Support Phone Number

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@Joe18 

Thanks for the post.

What is the issue that you are experiencing? 

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 9

Re: What is Roku's Customer Service Number?

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same feeling, ruko should do some proper work.

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Level 10

Re: What is Roku's Customer Service Number?

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To make it simple the kind people at Roku, who used to be very responsive have made the 1-800 number simple, and made it 1-800-We don't care

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