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atc98092
Level 21

Re: what's the customer support phone number

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My gut feeling is this rechargeable remote isn't offered by Roku, but some other company. I could certainly be wrong, but I can't find anything on their web site that makes any mention of a rechargeable anything. You have a point that they might expect the user to simply use an available USB port and cable the user already has. Wouldn't be the first time a company (even if it was Roku) didn't make everything clear in the ad. Smiley Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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fredneck
Level 11

Re: what's the customer support phone number

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Please be very careful if activating a new Roku and a number flashes up on the screen asking you to call if you need help. The scammers, and I don't know how they are doing it, have been able to put their phone number on new Roku models.

Bottom line, activating a Roku is free. Don't let anyone on the other end of a toll free number tell you must give them a credit card for continued support. This is a sure sign that it's not the genuine Roku support number.

Here's an article I just read that explains it a little better... https://www.freep.com/story/money/personal-finance/susan-tompor/2021/03/31/roku-activation-setup-tec...

Roku is my favorite streamer, mkvXstream.com has my favorite Roku channels
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atc98092
Level 21

Re: what's the customer support phone number

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Don't ever call a toll-free number, thinking it's Roku support. Roku has no toll-free number, and never has. Don't even get on the phone with those loser scammers...

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Rainy
Level 7

Re: What is the CS phone number?

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Why don't you have customer support via phone? If you do, what is the number please.

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atc98092
Level 21

Re: What is the CS phone number?

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The answer hasn't changed from all the previous responses. There is no telephone support from Roku.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Buba1
Level 7

Re: what's the customer support phone number

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What a pitiful excuse for support.  I've been charged with bogus "subscriptions" and I can't get that "support" link to work at all.  It is programmed to kick you off for any stupid reason, I suppose to make us all give up trying to get help.....

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