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atc98092
Level 21

Re: What is Roku's Customer Service Number?

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@Cyndi89 

My response was the post above mine. I agree that if you ordered some hardware and haven't received it Roku needs to provide some assistance. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Cyndi89
Level 7

Re: What is Roku's Customer Service Number?

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Oh I'm sorry I got an email lol saying I was replied to. 

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smellsworth
Level 7

Re: What is Roku's Customer Service Number?

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I can not cancel the subscription because it is not in my name and the will not.

I did not authorize it.  If was in the TV and because I did not do a factory reset before putting in my info got stuck.

I told them all this and yes because I did not order it and could not access it I am due a refund. 

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Iona-D
Level 13

Re: What is Roku's Customer Service Number?

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Check out my previous posts on this and similar topics.  I hate to repeat myself.

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jwaltb
Level 7

Re: what's the customer support phone number

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The Roku answer is bull. going there sets up an endless loop of no chat and no email.

 

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bera31
Level 7

Re: what's the customer support phone number

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II have a charge I dont recognize. $9.59

I want to return a device

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jonmaybell
Level 7

Re: What is Roku's Customer Service Number?

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No phone support because of the situation.  Look online at support.roku.com.  Good luck!

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MaryFranco
Roku Employee
Roku Employee

Re: what's the customer support phone number

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Hi @bera31,

 

Thanks for your inquiry.

 

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. How to create or update the PIN for your Roku account

 

In regards to your accidental purchase, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

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Sammy0527
Level 7

Re: What is Roku's Customer Service Number?

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Can you please also send me the customer service number? I have an unauthorized charge that I need to talk to a person about. I have tried the online support route and it is not what I need. I just need a number to call. Thank you so much. 

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Iona-D
Level 13

Re: What is Roku's Customer Service Number?

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Hard to believe that is NO PHONE NUMBER ANYMORE.  And there probably never will be again.  Not even a chat option!

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