Community Discussions

Connect with other Roku users to learn more about streaming, cord-cutting, finding your favorite content, or talk about the latest entertainment happenings. It's all on Roku!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

What is Roku's Customer Service Number?

Can anyone please tell me what the customer service number is for Roku?  I am in the US.

And please don't tell me to go to https://support.roku.com/contactus.  I have been all over that sight and all over this sight trying to find issues for my problem.  I have also sent too many emails back and forth.  The useless sight listed above wouldn't even give me the option to send an email unless I lied and said that I had a billing issue.  I don't, my issue is with the functioning of my device.

I know that many people have posted before requesting a customer service number, but in reading the responses to their posts no number was ever given.  That's why I'm posting this now.  Why all the secrecy?

4 Replies
Highlighted
Level 11

Re: What is Roku's Customer Service Number?

They don't want people to swamp the phone lines with questions that can be answered here.

Especially with the Pandemic changing the basic way of doing business -ike Call Centers.

I keep their Customer Phone Number in my own Phone's Contacts.  I will send it to you in your Private Message as I don't think Roku won't like me to post it publicly.  I doubt there is anyone picking up the phone there right now.

0 Kudos
Highlighted
Level 7

Re: What is Roku's Customer Service Number?

This tv is the worst product that i ever had I'm being charge for channels i cancel before the 30 days and i don't understand why i'm paying for roku channels and it a roku tv so being that i can;t speake with someone just cancel both r0ku and hulu so i won't get charge again next month

0 Kudos
Highlighted
Level 7

Re: What is Roku's Customer Service Number?

While I certainly understand 90% of their technical/installation support is a simple fix and can be handled with the customer reading the solution/solutions. However; sometimes a user may be a little more experienced (than just rebooting,re-installing-when all else fails reFORMAT.ha! -remember those days?) Anyway, there are issues that just require "talking" through the issue. Perhaps an issue is hard to explain, way too much verbiage to type etc...

I have installed 5 ROKU devices and starting 6th when I ran in to interesting configuration issue regarding Wi-Fi 6 and Wi-Fi 6 router. Would not think new ASUS router would be an issue...but it is...I won't bore you with details but setup with other routers, not issue, re-tried with ASUS (only Wi-Fi 6) and issue returns. See why speaking with an engineer would be important. Possibly saving them future issues as more customers begin upgrading to 6. Soo.. could I perhaps ask you for the number as well?

Many thanks for any and all assistance,

Ken

0 Kudos
Highlighted
Level 20

Re: What is Roku's Customer Service Number?


@KenM wrote:

While I certainly understand 90% of their technical/installation support is a simple fix and can be handled with the customer reading the solution/solutions. However; sometimes a user may be a little more experienced (than just rebooting,re-installing-when all else fails reFORMAT. ha! -remember those days?) Anyway, there are issues that just require "talking" through the issue. Perhaps an issue is hard to explain, way too much verbiage to type etc...

I have installed 5 ROKU devices and starting 6th when I ran in to interesting configuration issue regarding Wi-Fi 6 and Wi-Fi 6 router. Would not think new ASUS router would be an issue...but it is...I won't bore you with details but setup with other routers, not issue, re-tried with ASUS (only Wi-Fi 6) and issue returns. See why speaking with an engineer would be important. Possibly saving them future issues as more customers begin upgrading to 6. Soo.. could I perhaps ask you for the number as well?

Many thanks for any and all assistance,

Ken


Speaking with an engineer would be of great assistance. But you'll never get an engineer on a support line for a general consumer product like this. Unfortunately, you'll only get some call center person that has a script to follow, and in many cases have no idea how the product actually works and have no personal tech experience at all. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.