Community Discussions

Connect with other Roku users to learn more about streaming, cord-cutting, finding your favorite content, or talk about the latest entertainment happenings. It's all on Roku!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Iona-D
Level 14

Re: what's the customer support phone number

Jump to solution

You are right in stating that it is not unreasonable to ask for assistance from Roku or anyone else online or over a phone.  I think it becomes very unreasonable to have good people like "atc98092" or anyone else here to read minds or play guessing games with online unknowns. 

I getting a very nasty feeling that one of the major reasons why Roku makes it so difficult to contact them, especially in real time through over the phone or Chat, is verbal guidance can be very time consuming and stressful for everyone involved when you cannot see or experience the problem(s) directly in front of you.

I am beginning to really recommend now some of the DIYers start hiring people in real time and physically there to do those tasks that they might not be very well-versed or comfortable-enough to do on their own.  I am not against trying to save money-far from it.  I just know my own limitations (like being  techno-klutz) and paying for assistance directly.

I had to hire an AT&T tech to deal with problems with my landline very recently at my residence  That does not make me either stupid or flaky.  I am simply not an Know-It-All and make our now emergency phone line situation even worse or especially not working longer than necessary trying to fix it myself.  Or prowl around online trying to be on the cheap wasting their own or even my own time if it's beyond a very simple fix (like plug the phone in-which was NOT the problem-it was far more complicated).  My 93 year old mother needs this phone too much for her health needs, especially in an emergency.

Beginning to get the full picture now?

0 Kudos
jwf239
Level 7

Re: what's the customer support phone number

Jump to solution

LOL! You guys are jokes, did you even read the question? He specifies that he DOESN'T have a billing question. He just wants to get in touch with someone instead of going through this dumb forum where if you do get an answer, it's from some idiot like you that doesn't even read the question.

Sadie1977
Level 7

Re: What is Roku's Customer Service Number?

Jump to solution

please send the customer service number to   sherry.5353@yahoo.com. my sons roku streaming hd/4k connector for tv broke off and left a piece inside hdmi slot

0 Kudos
Iona-D
Level 14

Re: What is Roku's Customer Service Number?

Jump to solution

How are you planning to deal with the problem?  Send the unit back to fix it?  That option is no longer practiced in this day and age.  The last "repairman" or repair centers closed some 30 or 40 years ago.  

Your best option is to directly  contact the retailer you purchased the device from.  You  may still be able to exchange it or be given  a refund if you're really  lucky. 

Like everything else, the manufacturer of today simply develops it, then ships out their products and are done.

0 Kudos
Buba1
Level 8

Re: No support or way to contact roku for help running in circles

Jump to solution

I couldn't agree more about the lack of legitimate support.  I've reacted accordingly by

1: committing to NEVER clicking ANYTHING which might create a charge, and

2. erasing my billing information, and

3. instructing my credit card company to erase the charges which were OBVIOUSLY some attempt to trick customers into accepting fraudulent charges.

 

They will never charge me fraudulently again.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: No support or way to contact roku for help running in circles

Jump to solution

@Buba1

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
themole
Level 10

Re: What is Roku's Customer Service Number?

Jump to solution

@Kodinaprilx5 wrote:

@Iona-D. Could you please send me the customer service number? I have tried for a week to reach someone about Roku double charging me. I have yet to talk to someone who can help me. When I try using the online services it doesn't show the payment on my account so it doesn't help me, but my bank statements show the withdrawal is from Roku. I would really appreciate your help with this.


If they’re double billing you, just report it to the credit card company. They will reverse the charges and notify ROKU. If they continue to take out money illegally, you can sue them.

0 Kudos
themole
Level 10

Re: No support or way to contact roku for help running in circles

Jump to solution

@Missmichelle74 wrote:

This is unacceptable and I feel as if I'm being directed around in circles in my mission to figure out and fix my issue of removing a PERFECTLY good channel/app but then after I was immediately unable to find it again so I could reinstall and ultimately get my paid for streaming app back on my roku. I've tried for hours and now days LITERALLY with no resolution. And forget about trying to be deemed eligible with my "old device" (gimme a BREAK people!) Only to learn I don't qualify to contact support directly by phone by email, NONE OF THEM were offered or displayed and when digging deeper into this ridiculous and glitchy issue (of ROKUS doing) I kept being diverted and sent in so many circles that I feel ripped off, disgruntled, and my nerves are shot at this point. Roku, YOU ARE HORRIBLE to deal with or even just get an answer or response that will fix or let alone EXPLAIN why this is happening so that I can be an ongoing roku user and get some answers for Pete's sake! It's 2021 people, please don't say it's been fixed and it's important to them (roku) that we resolve or help our LOYAL and unsatisfied customers who ABSOLUTELY deserve a straight (not passed off and pointing fingers against YOUR ISSUE to be dealt with. No, you people are trash at customer service and resolving any of my few but necessary and dier problems! Where are the agents, where is your support email address to contact, where is a working phone number I can call as a last ditch effort?? Answer me that, I'd be blown away if you did however it would just be a response of another circle to run around for hours and now days in search of a person to communicate in some way shape or form. For being some "top notch" company and stellar history and the promise of help and support as needed till its done and solved but none to be found or sent or fixed or ANYTHING. This is like we're back in the stone ages and can't get their stuff together so instead you just send everyone to the black hole of websites links and **bleep** to stall for... who knows what, cause there's no one to connect or submit ANYTHING to!! It's like the twilight zone and I didn't pay for a run around dead end faulty and wrong business practices and the entire way your company is being handled. This sucks! What can I possibly do to get a straight answer a real resolution or some explanation as to why YOU are not making a bit of sense policies and all, are any of you high school graduates for Goodness sakes, because I myself could figure out YOUR issues faster and more efficient and acceptable when I was barely out of elementary ok people. I'd say as a loyal paying and longtime customer that should count for something along the lines of assistance to or a working link to yet another level of circles that almost had Me thinking I'd FINALLY found my peace of mind and all the effort I put in to diligently find a real solution or an answer that isn't all just another link to go to broken sites (garbage) or the same page I started with in the 1st place I began! That's absolutely fraudulent and frustrating like no other issue I've EVER dealt with. I think I need to cancel my entire account and go with firestick because they actually DO provide what you're not and my issue in the first place, they offer what I need, they're cheaper all the way around, the support function is up to date, manned plenty and can answer simple questions. It's like you all just pass the buck and blame the app itself even though it was YOUR COMPANIES decision and smart thought from a 2 year old to do what you did and for what actual reason or issue. If it wasn't broken in the first place just leave the thing alone! You're going backwards in time and instead of improving substantially you're taking away things that SOME OF US civilians (peasants actually being treated as) were more than satisfied with. You no longer make a bit of sense, you're affecting parts of the entire device that started your climb to the top and now it's like you have internal problems within your company and mismanaged, misjudged and probably are going so broke from fraudulent people in your executive levels so now you're skimming on whatever is most profitable for you and the last thing you care about or want to deal with is the downfall of your business from the inside out! That's the only thing that makes sense and explains your inability to fix or replace what you've messed up and done here. Get it together people, you're supposed to be the knowledgeable and all knowing professional people that I'd expect to deal with. However, it's all a pitiful wrong incompetent and very appalling way to running running a huge outfit such as roku. Are there any worthwhile points about your service and what you offer your buying people? Because I'm at a total loss as to what your peoples thinking was and who approved and who got together and decided to screw people out of what they are used to and expect, not more features and offers to THOSE WHO HAVE THE UP TO DATE NEWEST MODELS... that's **bleep** and a selfish mission to be trying to achieve. Like **bleep** I'm going to be your patsy any more! Your updates are more issues than gain, you all seem very uneducated about anything but capital gain and striving for just more revenue and less put in to match that need for the numbers to be in your favor so the content and worth of all your devices old and brand new have less and less of what we've ALWAYS had and for more money in your pockets. Not me, by no means will I be a puppet and play your games and fall for the hype you people think we're believing or buying anymore. I read through hundreds of posts and community forum posts (to basically figure YOUR JOBS OUT by ourselves as an average joe who doesn't have a clue to the inner workings and mechanisms etc involved in a roku device and we are left to figure it out amongst just more confused frustrated ripped off dummies who actually believe they may have the solution to SO MANY problems and issues in the thousands! That's crazy and I'll be the dummie no more for your kangaroo business practices and business models and support that is simply not available. I mean, are you all serious here! This is outrageous and something needs to change on YOUR PART, before your silly obsolete in a matter of a few years TOPS before everyone figures out the unbusiness like and faulty FRAUDULENT I'd definitely label this nonsense and people who are shareholders and investors and all your well thought out plans blow up in all your faces, all fired and facing legal charges if my statement is anything but spot on, and I'm definitely not worried about that happening cause you all are picking your noses and blaming everyone else for your inability and non competent people you have working (maybe, but wait, there is no one working!!) I've called you out for what not I believe myself but what I've actually experienced and gone through in real life, you guys best get your bull figured and straightened out, while you can before a electronic mob comes and burns the place that all if you congregate and punish you all for your wrong doings decisions and money making mongers who steal and aquire all you have by being deceitful, passing the buck to any place and downright losing all your years and years of customers you're slowly but for 100% sure squeezing all you can get for the least amount of effort money or employees. Oh but wait, lol you are gonna jump on the bandwagon and now blame all your companies idiotic management on covid and the pandemic. That's the go-to for slippery devils like yours and it actually flies!! I see right through your ploys and tricky well written stunts and procedures that you make me sick. Get your stuff together before you go so far and you all have no jobs no shareholders (they've all seen it coming and (smartly) jumped ship from you pirates and sold there useless, worthless shares to other fools for pennies on the dollar. What the heck happened to the amazing reliable and well worth the purchase your company had going for the first few years in operation? I can tell you, mismanaged unnecessary dirty people skimming the funds and then doing "damage control" which is AKA this **bleep** you've resorted to. You jumped the gun, thought you could recover by doing the worst attempts at salvaging a decent company in the beginning and now, your rokus are not worth the upgrade the bells and whistles you lie about getting in return for more money put in by us consumers in order to bounce back some how some way, sorry to say, I do believe your ship is sinking and no help coming your way to save your dumbest and I'm actually going to be in the first row with bottomless popcorn to watch it all come down finally. There you have it, I've said my full share and I feel elated for some silly reason because I KNOW my post, comment, rant rave, whatever you want to say it is, and no one with any power or position to make things happen or not will ever read this or want to respond to a post such as this. Because you can't. Proofs in the pudding you criminals and you're gonna regret the way your company has treated and dealt with people as a policy and procedure. Ha! Stupidity is so Easy to spot miles away and you all, have been found out and seen by all who matter: YOUR CUSTOMERS! Without us, you are done like you deserve. An obsolete lying sneaky little company who thought they were on top and could get away with ripping off the typical consumer. But I've seen the comments and again, there is so many bad ratings comments and truths being exposed about your **bleep** little shell of a business that's it's embarrassing me to read it and witness your horrible business pros that probably are at the core of the crumbling entity you all dubbed: roku. I wouldn't pay a penny more even if miraculously you solved my problem and gave me free apps and streaming for the rest of my life it's worth NOTHING ANYMORE. It's really really bad how your reputation is really horrible and getting worse as the mere hours pass. It's overwhelming. And in reality all you people in the roku company family are probably well aware of your fate and are shaking in your boots because who is going to want to hire a washed up, incompetent and fraudulent group of idiots who are not going to come out ok. You all will deservingly go no where and have to rely on government programs and has been low level companies that make you want to shoot yourself in the head immediately. Facts! God bless and keep you and best of luck in your upcoming future that is awaiting your arrival so it can shove your faces in the **bleep** that you created. Everyone of you decision making suits who should never been listened to or believed in there suggestions. I could run a better outfit by my self. That's for sure. So! Short story long: you should've been a respectable and good intentions kind of company to us lowly folk that were suckers to buy your lies and promises never met in the first place. No more from me though. And I'll definitely pass along the shortened and much better worded ratings and posts and I'm definitely going to have to warn poor dummies that your business has literally devoured at this point. Everyone should know what they're buying and how you all decode to handle us as a whole. Nobody wants to be ripped off and scammed, nobody. Rant: done. Best of luck with your silly no good products old and new alike. It's only a matter of time you snakes in the grass best cover your own asses sooner than later (which I can bet that you already have begun just THAT) Some of you may want suicide prevention tricks and tips because yall are going down. Facts. Thanks for nothing! Theives!!


Big KUDO! You have expressed the feelings of all the ROKU users who have failed to get ANY help from so-called “support”

Roku employees should be ashamed at the “answers” they’ve given to frustrated users with legitimate problems:

Call Canada to MAYBE reach US tech support? COME ON! If Canadian support could give a US tech support number then it must exist and therefore being kept secret. Probably because they would be flooded with calls from irate customers whose ROKUs won’t work anymore after the last firmware.

Give a billing support phone number to people who need tech support? COME ON! Hmmm… maybe if we flood the only number they publish (billing) with tech complaints they will wake up and provide a technical line. 

Imply that people who can’t fix a firmware update problem themselves are stupid? ARROGANT!  This is a consumer product. Sold to average consumers, not tech savvy geeks. If these “geniuses” know how to fix it, why haven’t they provided any meaningful help instead of demeaning people with legitimate problems?

Even billing is broken. How many people have unresolved double billing issues? How many people haven’t even noticed that ROKU is illegally tapping their account? ROKU users - you have been scammed on many levels.

themole
Level 10

Re: Customer Support Phone Number

Jump to solution

Ok as I’ve said many times before in several forums, RMP no longer plays many videos that played fine before v10 firmware.Audio is extremely distorted. It’s a Roku Ultra, and  I have 2 of them which have the same problem. This has been discussed in several forums over the last 6 months with no resolution. Since this was created by a firmware update, only ROKU can fix it. The fact that they haven’t addressed or even acknowledged it says they just don’t care. 

0 Kudos
themole
Level 10

Re: what's the customer support phone number

Jump to solution

@RaccoonDad wrote:

@atc98092

Some of the people in this post should just pack up their ROKU player and send it back.

They are not smart enough to be able to boil water, let alone read over and over that there is NO USA ROKU Number!!!!

It's a very sad, but very true story....


EVERYONE should pack up their ROKU and send it back. If they aren’t having trouble now, they will in the future and ROKU will be of no help whatsoever.

0 Kudos