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Karabaar
Level 8

Re: What is Roku's Customer Service Number?

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Actually they just don't want to actually help people. 


@Iona-D wrote:

They don't want people to swamp the phone lines with questions that can be answered here.

Especially with the Pandemic changing the basic way of doing business -ike Call Centers.

I keep their Customer Phone Number in my own Phone's Contacts.  I will send it to you in your Private Message as I don't think Roku won't like me to post it publicly.  I doubt there is anyone picking up the phone there right now.


 

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royreinsmith
Level 7

Re: what's the customer support phone number

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I need to talk to a real person and you hide the contact information. That is the problem!

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musicbrain
Level 9

Re: what's the customer support phone number

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And, where did you get this number?  I Google it, and find it is not a Roku phone number.  Rather, it is a SPAM number.  Don't be spreading spam on this forum!! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: what's the customer support phone number

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Hi everyone,

Thanks for the post.

If you are experiencing an issue, please provide a description of what you are experiencing so we can better assist you.

For account, billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rick54
Level 7

Re: what's the customer support phone number

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So wtf is up with the support. Bought a remote that's rechargeable and they sent no charger. Tried their support and got a big run around in circles. Guess I'm off to the firestick.

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atc98092
Level 21

Re: what's the customer support phone number

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I'm not aware of any Roku remote that is rechargeable. They all take AA or AAA batteries. You can certainly use rechargeable batteries, but the remote doesn't come with them. Which remote are you referring to? 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Rick54
Level 7

Re: what's the customer support phone number

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It is sku 3226000888. Model RC-MCI.  It has a port on the end for a charger.

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atc98092
Level 21

Re: what's the customer support phone number

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I appreciate that info, but I'm still at a loss about it. I thought it was the table remote, but that takes AAA batteries and there's no mention of charging ability. I did a web search and found nothing. I even changed MCI to MC1, and still found nothing. Are you certain the jack you are referring to is for charging, and not an audio jack for connecting ear buds? There are multiple remotes with audio jacks. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Iona-D
Level 13

Re: what's the customer support phone number

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If you are referring to. me, I always had the OFFICIAL Roku number since I bought & used their products since 2017 or 2018.  Way before the  March 2020 date and the resulting termination of this Phone Number and it's connection to real live employees of Roku's own Call Help Center was cut most likely FOREVER.  

The OFFICIAL  phone number was listed on their/this own website up to that time.  Then email only option was fully adopted for all Customer Service issues.  Email is the cheapest and most cost effective choice for the now  probable few remaining employees to address the increasing high volume of the confused, desperate, or just plain  way  too trusting with their credit/debit card digits unlucky enough to have unauthorized money taken out of their bank accounts via their own forced. to disclose these same numbers in their  Roku registration accounts  to use these selfsame products.  No wonder the scammers favor Roku users over Chromecast or Amazon users.  Too much required disclosure of unecessary financial information.

I never bothered to delete that number from my PERSONAL phone's own Contacts listing.  Too lazy I suppose.

Anybody who blindly Googled information without verification or confirmation runs the risk of scammers.  I don't blindly look up any topic online.  I prefer more offline techniques.  Scammers don't bother much with these as they are too much trouble for them.


@musicbrain wrote:

And, where did you get this number?  I Google it, and find it is not a Roku phone number.  Rather, it is a SPAM number.  Don't be spreading spam on this forum!! 


 

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Strega
Level 14

Re: what's the customer support phone number

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A rechargeable remote has been mentioned off and on for a while and I've seen an offer for it on the Internet (A screen shot of someone's TV which said it was limited to 2000 - which seems like an odd stealth business model.) As for a charger, I couldn't tell from the Ad whether it is meant to come with one.  Some companies these days assume people have lots of ways to charge over USB ports and don't bother to include "another" charger.  

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