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Bigsis
Level 7

Re: What is Roku's Customer Service Number?

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can you send me number been trying for months to get ahold of customer service for assistance

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RokuMary-F
Roku Employee
Roku Employee

Re: What is Roku's Customer Service Number?

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Hi @Bigsis,

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

For account, billing or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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Iona-D
Level 13

Re: What is Roku's Customer Service Number?

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Obviously the real underlying problem here is........no one even bothered to read the full number of posts here that already dealt with this question  We already told you and every one else here that bothered to read previously posted gems right here...........NO MORE PHONE NUMBERS FOR THE CONSUMER/USER! 

The end, finis, does not exist......what gives?  What happened to all of your  perennial wandering brains and your so very special given gift of the ability to think and reason?  Checked them at this forum's door when all of you entered?

 

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musicbrain
Level 9

Re: What is Roku's Customer Service Number?

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Right.  Just manipulate and don't answer by providing the number.  Plus, in the link you provided, it is clear it is about Billing issues.  You just assume that a user asking for Roku's LIVE PHONE NUMBER wants it for Billing issues?  

You don't serve the customer - you work for Roku, and are instructed NOT to provide a phone number.  It's clear how Roku chooses to make it nearly impossible to reach them via phone.  What a way to run a company!

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musicbrain
Level 9

Re: What is Roku's Customer Service Number?

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Your criticism is unwarranted and plain nasty.  Your degradation of someone who didn't comb through the entire community forums to find other forum discussions where nothing was resolved anyway?  Why do you bother to post this nonsense?  Just to boost your own ego, which doesn't deserve it, that's for sure.

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atc98092
Level 21

Re: What is Roku's Customer Service Number?

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@musicbrain unless it specifically says next to someone's user name that they are a Roku employee, they are merely another user such as yourself. Some of us do our best to offer suggestions and advice that has been found to be valuable for others, but at times it does get tiresome when someone (and I'm not saying this is you, I haven't gone back to look at what you asked previously) continues to ask a question that has been answered multiple times over several threads. 

Unfortunately, Roku has completely discontinued any telephone customer support. We don't know if it will resume once the pandemic settles down. I hope they do, as they aren't offering very good customer support at the moment. While they do have two Roku employees on this forum to moderate, they aren't technical support and are often restricted by Roku on what they can say and do. I appreciate them for what they can do, but Roku as a company needs to get their tech support beefed up significantly. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Iona-D
Level 13

Re: What is Roku's Customer Service Number?

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Thank you for finally clarifying the real issues and concerns here and elsewhere on these forms so nicely.

I am NOT directly discussing or targeting any one person here for critiques and impatience directed at them.  Just a general wake up call to check out Search option BEFORE becoming yet another "me too" poster clogging everything up.

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musicbrain
Level 9

Re: What is Roku's Customer Service Number?

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Thanks.  And look at the first or second reply, from MaryFranco, Roku employee.  It seems many posters can't read something so obvious.  And, therein lies the proof.

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tcoletta
Level 8

Re: What is Roku's Customer Service Number?

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Great products! ZERO Customer Support! Once they get your $$$... silence... your on your own.

You need to fill out a form based request that they can conveniently ignore.

 

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Dieralily72
Level 7

CAN I use ROKU on my PC?

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I just want to know if I can use ROKU on my Win 10 pro PC?

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