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Level 8

Website stinks

This roku website stinks. First, after clicking on something there is a delay of a few seconds before you can navigate on the new page. Second, why is it so hard to find what is in my account?I have looked and looked to find my account information and I CANT FIND IT!!!!!!! Every place you go to there is nothing but a search function that doesn't answer my questions. And, its just a plain boring website. There is no support. Covid 19 is being used as an excuse. Everyone else in the world is working from home. Why can't the support people work from home? Probably because management wants to save a buck at the expense of their customers. I am seriously re-thinking my roku purchase.

Overall I think that whoever developed this web site should be fired for making it so difficult to use.

9 Replies
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Level 12

Re: Website stinks

I have not found the web site to emit any kind of smell personally.

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Level 16

Re: Website stinks

@Ragweed66 

This is the community site. It works fine.

If you want account info go here https://www.roku.com/

I've noticed the most inept posters end with "I'm selling or returning my Roku".

If you need help with something you need only ask.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 21

Re: Website stinks

Are you referring to this forum, or the main Roku web site? Two different animals. Your account information isn't available here. To access your account, go to https://my.roku.com

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 8

Re: Website stinks

Mr. Boogernose:

I have no intention of returning my roku. I can only imagine that your username and condescending remark belie your age. It says "Level 16." Are you sure that is not your age?

 

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Level 12

Re: Website stinks


@Ragweed66 wrote:

Mr. Boogernose:

I have no intention of returning my roku. I can only imagine that your username and condescending remark belie your age. It says "Level 16." Are you sure that is not your age?

 


You might note that in your OP, you stated "I am seriously re-thinking my roku purchase."  Thus his comment.  Probably not best to resort to personal attacks here.

Also, has has been mentioned, this is a community support forum, so people may be able to help you if you'd actually state what the problem is for you rather than just complaining.

Level 12

Re: Website stinks

Rather tasteless personal attack.  There are some issues I had with Roku.  I learned to adjust and or live with those same issues. It's still far better than the cable alternative.           

Try a different approach: educate yourself without getting upset anymore.  Educate yourself:.                    https://community.roku.com/t5/Community-Discussions/You-Decide/td-p/558113

I already dealt with the underlying real problem at hand-Coromavirus.

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Level 16

Re: Website stinks

its ill mannered. If you have a question and want help

simply ask and work with those trying to help.

We dont need a demanding brattish attitude.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 12

Re: Website stinks



@Ragweed66 wrote:

This roku website stinks. First, after clicking on something there is a delay of a few seconds before you can navigate on the new page. Second, why is it so hard to find what is in my account?I have looked and looked to find my account information and I CANT FIND IT!!!!!!! Every place you go to there is nothing but a search function that doesn't answer my questions. And, its just a plain boring website. There is no support. Covid 19 is being used as an excuse. Everyone else in the world is working from home. Why can't the support people work from home? Probably because management wants to save a buck at the expense of their customers. I am seriously re-thinking my roku purchase.

Overall I think that whoever developed this web site should be fired for making it so difficult to use.


 

@Ragweed66 wrote:

Mr. Boogernose:

I have no intention of returning my roku. I can only imagine that your username and condescending remark belie your age. It says "Level 16." Are you sure that is not your age?

 


So this is how you ask for help from someone volunteering their time to help you ?

If you come looking for a fight you're going to find a fight and NOT get your question answered.  I see statements like yours and I think oh I know the answer but with an attitude like that I would rather they re-think their purchase and stop being a Roku customer.  There are enough whining babies already using Rokus.

Anyway did your mom ever teach you one catches more flies with sugar than vinegar ?

TheTick (aka "Moose Twit" affectionately called by chht)
Roku 3 for Pokémon TV / YouTube / Animal Planet GO / HBO GO. Chromecast for most other media because Roku Mirroring sucks , how many clicks in Wndows 10 (about a dozen) to Miracast on Roku vs 2 with Chromecast.
Verizon FIOS TV and Internet Service
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Roku Employee
Roku Employee

Re: Website stinks

Hi everyone,

Just wanted to remind everyone of the Community guidelines in place when posting in the Community: 

Be kind, courteous, and positive when posting. The Community exists to help users. Posting abusive, obscene, harassing, hostile, defamatory, offensive, tortious, argumentative, inappropriate or otherwise objectionable content may result in loss of access to the Community. Roku reserves the right to remove any content at its discretion. 

I'll be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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