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boogernose
Level 18

Users should post their hardware models

We waste too much time simply asking people what their specific Hardware or Model numbers are.

I wish it was more implicit how vital this is to posters. Or if by default this was published.

Maybe a pop-up form or question before posting????

---A problem clearly stated is a problem half solved---.
4 Replies
atc98092
Level 21

Re: Hardware????

Certainly would be easy to implement when creating a new thread. Probably a lot tougher when their question is posted within an existing thread. And there sure are a lot of those... Smiley Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
boogernose
Level 18

Re: Hardware????

Definitely. Too many strings go through the dialog of asking for Model numbers and such.

Anyways I made it a feature request.

---A problem clearly stated is a problem half solved---.
0 Kudos
RokuTannerD
Level 19

Re: Hardware????

Thanks for sharing the suggestion here. We'll add this into future considerations. 

There is one feature available today that helps identify a specific Roku device when creating a topic, or replying on a thread. We encourage folks to use the option to add an 'Associated Product' to their topic/post to help identify which device their issue relates to. It allows you to search by device name and/or model number. 

 

Thanks,

Tanner

boogernose
Level 18

Re: Hardware????

Well that feature is not to be found by NooBs or anyone really. It times out fast.

I wish by default their Hardware was shown. We are going thru this dialog regularly.

---A problem clearly stated is a problem half solved---.