Both, these forums are monitored by employees.
What exactly are you having problems with?
You can have confidence that you can fix your problems herein.
Goodness. Maybe Danny does have help after all. Guy Danny offers help, and then Guy You insults everyone.
This model isn't anywhere in the research for effective customer service.
What is Roku thinking?
The standard Xerox repair person response. It is Operator error. It couldn't possibly be the idiot employees of Roku. Leave us alone, you incompetent users! We are perfect! You are not!
This is hardly customer service 101.
I came here looking for answers
It looks like the only answer is to get something other than Roku.