You are so right! If Amazon and Samsung can have people assisting customers on phones ROKU can!
Roku could have, but currently does not. I am surprise as it once had a live real time call in phone center up until earlier this year. The Pandemic changed all that (or conveniently blamed-hard to tell on my end). I am surprised as even Wal-Mart, Amazon and many others use Chat, or something similar with their employees manning their laptops at home to field the many questions and concerns that crop up using their products.
That is their choice. And a very poor one just basing my observation on what's being posted here. Short term money saving strategy saving business practice, long term not so much.
Though the other more drastic option is one that businesses do to get out an too big of a problem or finances. Bail out by selling out the corporation.
We will see.
Do people actually work at Roku? Seems like every single customer service reply via email and in this forum are bots... How is it you actually TALK to someone?
I've been trying to cancel an online order since 30 seconds after it was ordered and the quickest response I could get was a day later and then Customer Service stated that it was too late to cancel or make changes to a shipping address and it didn't actually ship until today. I contacted customer services through the links on the website, I tried here, I tried calling, and I reached out through facebook and no help from anyone. Nothing like have a company that lies to it's customers. Upon checking out on the roku website there was no confirmation of billing or shipping addresses and didn't realize the addresses that Roku had were more than two years old until after I received a shipping confirmation.
@Jerz In my experience Roku has always been good about taking care of
their customers which ncludes refunds where due.
Remember there's a pandemic and its a good time to be a little more patient.
Danny will help you.