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kbarry38
Level 8

Re: There is no support

I find that not having any customer support via phone or chat being totally unacceptable also. I have an issue that I want an immediate response to.  I will be moving to a different system if this doesn't change.  The situation or not we all have managed to work from home or make adjustments.  You can't even leave a message to have someone call you back.

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Anonymous
Not applicable

Re: How does a person get help, since we can't call Roku?

I feel your pain. There is Danny who is a pre-recorded bot-message, or so it seems. Once you state your issue, you hear no more from them. I have just purchased in an Amazon 4K stick at around the same price. Roku Customer Service is non-existent.

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Iona-D
Level 13

Re: How does a person get help, since we can't call Roku?

Actually, when you bought Roku (or any other product nowadays), you usually deal with any issue the product has through the retailer you bought it from, NOT the original manufacturer.  

I still don't t understand why people still don't understand this very basic of buying protocols.  I really do not!

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ej48
Level 9

Re: How does a person get help, since we can't call Roku?

Lona that's exactly who I was trying to contact, so believe me I am as smart as you 

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Iona-D
Level 13

Re: How does a person get help, since we can't call Roku?

Of course you are!😀

norcaljohnny
Level 10

Roku, a billion dollar company and no one is home?

How is it Roku can not have 1 person moderate the forums and remove all this daily spam? I know businesses with 1 employee who take care of such a simple task.

Not only that, they also can not provide one simple method for a customer to speak with someone.

Again I have created hundreds of websites and I have never seen a business that says, "Nobody is home" like Roku does.

The developers here feel so bad at times for others that they are the ones offering answers and help users and fellow developers while Roku employees ALL make a minimum $100k a year.

How can they do this to their base and not even care to do something about it..

norcaljohnny
Level 10

Re: There is no support


@RokuDanny-R wrote:

@Cheech22 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny


You do realize the first option is to get help from customers in this forum and then an option of email with a response of 24 hours...now who would want to resolve a billing question with other customers AND send billing info through an email or to other customers.

This is the most horrible form of customer service, to say the least.

Iona-D
Level 13

Re: There is no support

There is only one reason or way to process this madness of an poor attempt at "Customer Service."  Cost Cutting, placing burden of problem resolution on casually engaged "forum volunteers" or namely non- Roku employees, plus most of all just being plain CHEAP!

Very sad loss on all fronts.😥

whaleraik
Level 8

Re: There is no support

As a new Roku customer that purchased defective equipment, it's quite obvious that all Roku wants is for you to make a purchase, and then you're on your own.  If what you purschased doesn't work Roku doesn't care since they already have stolen your money. What a trash company.  This community forum is a joke.  The "Roku employees" such as RokuDanny-R don't return respond to the private messages they request, and this is the the only apparent customer service available.

whaleraik
Level 8

Prospective customers!! Please read for your protection.

I sincerely hope that any prospective Roku customers read this before purchasing any Roku device. There is literally no customer support.  Once Roku gets your money the company vanishes.  There's some apparent bot by the username of "RokuDanny-R" that posts vague replies, invalid email links to "Customer Service", and requests customers to send him private messages which are subsequently ignored. 

I spent all of last weekend trouble-shooting my defective Roku equipment.  I followed the instructions provided by Roku on their website, which did not work. I scoured the Internet and found many people having the same device activation problems as well as inter-connectivity issues for systems with multiple Roku devices. I found a sub-thread in this forum where people where complaining about the exact problem I am having.  None of this helped. Whatever "RokuDanny-R" is posted several replies with zero helpful information and asked customers to send him private messages.  I have sent several private messages, and all have been ignored.

Do not continue to support companies which assume that straight-up ignoring it's customers is acceptable once you have given them your money. Demand better and spend smarter. That starts with where you decide to spend the money you have worked hard for. Don't claim that you haven't been warned about how Roku is going to treat you once you've made a purchase and find that your equipment is defective.