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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku support is non existent

@DeborahFarmer 

Thanks for the post.

What is the issue that you need assistance with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
RbbtRnchNKttn
Level 7

Re: There is no support

I think it's absurd that you have to put your personal grievances out there on this forum bc when you call this number or that number you don't get an answer. Then you try this forum or that forum but still yet, nothing. 

This company is a bit ridiculous, and I for one will not recommend anyone purchase any Roku products unless they are willing to trash them if they have issues.. 

If there is any employees ever available to help I would love to know because my Roku tv has decided to become a heap of issues one after another and I haven't even had it a year.

XseeNMTv
Level 9

Should I buy a Rpku. Answer - NO!

The idea is great. The product is OK whilst it works. Then...

[post edited]

Attemping to get support through the website puts you into an endless loop of routing you to this forum and FAQs.

Turn it off and turn it on again.

ted20
Level 7

Re: Should I buy a Rpku. Answer - NO!

Terrible website. No support.

boogernose
Level 18

Re: Should I buy a Rpku. Answer - NO!

The majority of Roku users have no problems they arent able to resolve.

You people who cant even post a simple support question outlining your problem

give us a clue as to what your problem is....its you.

@RbbtRnchNKttn  Roku doesnt make TV's. Try to figure out who made your TV and contact them.

All things Tech require a certain amount of WhereWithAll.

My 85 year old Mother cant even use a cell phone.

---A problem clearly stated is a problem half solved---.
0 Kudos
Iona-D
Level 13

Re: Should I buy a Rpku. Answer - NO!

If you're comfortable dealing with your Rokus by yourself without someone talking you through your issue(s), you should be just fine with your purchase.  If you want some sort of insurance of exchanging/returning an defective or unwanted device, buy only at retailers that have a great return policy.

I do not and never have purchased from any other type of retailer, including Roku online.  I also never had any unresolvable problems either.

Autumn12
Level 7

Roku Support Is frustrating

Roku support is frustrating. The only way you can get ahold of someone is by email. I was having an issue with the roku stick+- which is less than a year old. Support started by emailing me back every 24 hrs between emails and now they have not email me back in the last 5 days and the solution is still not fixed! I've tried responding the email and nothing- getting ahold of a real person is not even possible at all! So frustrating that they do not even respond! If you want a company with good customer support I do not reccomend roku. If anyone has any tips to get them to respond back I would appreciate it!

Autumn12
Level 7

Re: There is no support

I've been going through the same issue support started by emailing me back and now they won't respond to my emails anymore. So frustrating. 

boogernose
Level 18

Re: There is no support

@Autumn12  We are here to try and help.

What specifically are you having problems with?

---A problem clearly stated is a problem half solved---.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Support Is frustrating

@Autumn12 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to reach out to every customer that is experiencing an issue at this time.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos