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RokuDanny-R
Roku Employee
Roku Employee

Re: Customer service

@lynn65807 

Thanks for the post.

What is the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Mariebrown364
Level 8

This company refuses to publish its phone number. What's with that?

Has anyone else felt like Roku is avoiding customer assistance by not providing a phone number.  I think the company needs to provide a live support method.

The pitiful list of customer questions the website provides do not cover individual issues.

I would like to make a one-time payment by another method, and can't get an answer on the website.

Does anyone have the number.  If so. Email it to me.

Glennc
Level 8

Re: Customer service

Roku DannyR you still don't get it. Customers want to talk to a live agent.

Iona-D
Level 13

Re: Customer service

At least Chat at bare minimum.

sunnyk
Level 7

Re: There is no support

Agreed Roku has THE worst Customer Support. period.  worse than comcast cable, utilities, DMV, etc.  My next TV will NOT be a Roku.

SoulBrown62
Level 7

TOLL FREE NUMBER TO RUKO

Do anyone have the toll free number to RUKO ?

RokuDanny-R
Roku Employee
Roku Employee

Re: TOLL FREE NUMBER TO RUKO

@SoulBrown62 

Thanks for the inquiry.

What is the issue that you need assistance with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
aeischen1
Level 7

Non-response from Customer Service

I reached out to customer service two weeks ago and have heard NOTHING. Anyone else having this issue?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Non-response from Customer Service

@aeischen1 

Thanks for the post.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
DeborahFarmer
Level 7

Roku support is non existent

Roku support is abysmal. Worst I have ever encountered since it is non existent. Horrible that you cannot even access the contact on home page under subject. Something is wrong with the system. I need accounting/billing information immediately! Why is there someone else's name on my monthly charge?