Community Discussions

[ntea]

What is a PM? How do I send one? How will I get my answer? What are the email messages coming to my email that seem to be coming from other people like me, not a Roku employee who can help me. This is painful.

[RokuDanny-R]

@ntea 

Thanks for the inquiry.

For more information about how to send a private message (PM), visit our Community post here: Welcome to the Community

Thanks,
Danny

[Scot6687]

yep! big time!! trying to log on thru my provider but won't let me!!! what else have you tried to get in touch with support!

[Patti1]

Hello Roku Danny-R  or any other Roku employee....

I need some help, 

Thank you in advance,
Patti

[RokuDanny-R]

@Scot6687 @Patti1 

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[Anonymous]

Well, if that is the case Roku should come clean. Not behave as if all is well, but in fact, they cannot cope and maybe close to collapse. Tough industry.

[Anonymous]

I have been with Roku for a few weeks but audio dropouts through headphones via mobile phone and near none existent customer/engineer service has made me consider Amazon again. But, on a positive note programmes/channels excellent.

[Anonymous]

Always one Roku insider playing for the team.

[Pintail]

Yeah. Was charged for HBO Max which I get for free. Went to chat and got zero help. They keep linking me to some **bleep** where they wanted $5 more for some tech support **bleep**. I dont need frickin tech support. I need my **bleep** money back. Will. be going to Amazon Firestick. Roku can suck it. 

[RokuDanny-R]

@Pintail 

Thanks for the post.

Please be aware that Roku Support never charges for assisting you.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny