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Roku Employee
Roku Employee

Re: getting a straight answer about needing customer service.

@darlene3 

Thanks for the post.

For account and billing or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

You will need to sign into your Roku account in order to access this form. We are aware that the account issue you are inquiring about is wrong. We would recommend using the Roku account that you are using to post in the Community to submit that form in regards to your other account.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: There is no support

@CBunye 

Thanks for the post.

If you are still experiencing issues with a replacement device, we would recommend reaching out to our Support contact that you have been in touch with for further assistance. They will best be able to assist you moving forward.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: There is no support

I have, and they state they are working in the problem. That was several weeks and messages ago - and the reason why I’m airing my grievances here. If anything, they have now failed to respond for an update for several weeks. It feels like the entire support team has shelved the issue while your promotion team pushes forth a new model.

The entire support department has failed to do anything, shuddering off any response. If I and others are continually going to be given the run around, and then I demand immediate action by them, you, or someone that can do something. Now.

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Level 8

Re: There is no support

I have been trying to.talk.to someone live and get help. These people is taking money out my account.

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Roku Employee
Roku Employee

Re: There is no support

@Janay391 

Thanks for the post.

What is the issue that you need assistance with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Should I buy a Rpku. Answer - NO!

There are quite a few people who aren’t tech savvy, which is exactly why ROKU should have live person support!   The situation or not, that shouldn’t keep their employees from doing phone support from their home.  Other companies have managed to do this. I had no idea their customer service support was non-existent, or I would never have bought ROKU devices.  

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Level 17

Re: Should I buy a Rpku. Answer - NO!

@Jenzy63  if you are incapable of simply telling us what is wrong

I doubt anything is going to help.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 13

Re: Should I buy a Rpku. Answer - NO!

This thread's own title is not very accurate IMO.  The title really should be: 

"Should I buy a Rpku. Answer - YES-With Some Limitations!"

If you look at my photos below, you will understand why.  ALL (no favorites anymore) of my devices coexist side by side of each other.  They provide me and mine Smiley LOLwith the experiences that we want-not dictated by corporate bickering.Smiley LOLwith   I simply bought the better made (though higher prices initially) models of each make  (Roku, Google, & Sony) and combined all of them together behind my television into what I wished them to be.   BOTH of my streaming devices use Ethernet Cables for better playback with the limiting DSL I use here.  I learned how better playback was with the Roku Ultra FIRST, not the other way around.  I like to give credit where credit is due.

People right here on these forums have put my intentions and buying way out of context.  I bought my 2 Google Chromecast With Google TV devices just a couple of weeks ago and now finished with my project of "insured" (protection from corporate impasses and bickering) viewing for now.  

I use all of my Roku devices (especially the Ultra with it's Ethernet port) now with no fear of being held hostage, game playing, or app denials.  I learned much from that Ultra with Ethernet usage way before I even heard of the new "Sabrina" Chromecast even existed.  If you need some proof, see that directly for yourselves both here below with the photos and the more complete Full Review From Target:

“Far More Bang For Your Far Fewer Hard Earned Bucks!”

https://www.target.com/p/google-chromecast-with-google-tv/-/A-81563926?preselect=80173812#lnk=sameta...Final Diagram For Behind The Philips TV.jpg

AT&T Grandfathered DSL Router plugged in @ Saturday Oct 17, 2020 @10:01 am On WiFi, 1.05 Mbps Download, 0.52 Upload.  @10:31 am On Ethernet Cable , 1.22 Download, 0.53 Upload. (Use during high volume time periods).

Ethernet Chromecase Final Assembly.jpg

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Level 7

Re: There is no support

I swear this is true. Directing me to my tv manufacturer is UNACCEPTABLE when I am having a ROKU issue!

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Level 13

Re: There is no support

Well, perhaps unacceptable but the only LESSER stress way of getting the assistance you deserve.  Sometimes the world or corporate way is not the ideal way to be handled or treated.

It's life.

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