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Iona-D
Level 13

Re: There is no support

I'd just guessing, but I think there might have been a huge furlough at HQ and most Roku employees are gone.  So it's either using a forum post or email to attempt some sort of contact now with the few employees left.  

I am wondering why Roku doesn't use Chat lines.  That would stretch the available responders out more for the care of growing number of upset customers and users. 

I just don't get it!

boogernose
Level 18

Re: There is no support

Of course the situation has affected the entire Bay Area and everyones working from home or on leave.

Everyone needs to be patient

---A problem clearly stated is a problem half solved---.
TheDeacon1
Level 7

Bad product so tired of this

So tired of Roku so tired of the problems so tired I have to f I get go to bs define one contact and they still don’t have a chat yo why don’t have a chat because they have a **bleep** product and they know it and they won’t take responsibility for it don’t waste your money this all three of these are going in the trash today

kenny

sharonkholmes
Level 7

Re: Bad product so tired of this

Deacon, I feel your pain.  The website is a merry-go-round where there is no help for whatever issue you have, and I am also tired of this.  I bought my first Roku from friends who had upgraded theirs.  Then I bought a new voice-activated Roku, which is not hooked up to anything because I can not move the big screen by myself to hook it up. (I am 76 years old, and a cancer survivor on chemotherapy). And with the old Roku still attached to the TV it thinks that I am my friends and have to use their email address (which I know) and their password (which they have forgotten). Today, I have made at least four trips from the TV in the living room to the computer in my office trying to figure out how to fix this.

There apparently is no fix.

renojim
Community Streaming Expert

Re: Bad product so tired of this

@sharonkholmesyou have to factory reset your Roku to get rid of your friend's email.  From the main Roku home screen go to Settings->System->Advanced system settings->Factory reset and click OK on the remote and enter the PIN displayed.  I think it will automatically reboot, but if it doesn't unplug the power for a few seconds and plug it back in.  It should start from the beginning and ask you for your language and Wi-Fi password, so be prepared.  Follow the prompts.  When it gives you a code to enter on your computer, go to https://roku.com/link. <- Click on that, don't enter it into your browser; there are lots of scammers out there.  Remember, if anyone tells you that you have to pay a fee for support or to activate your Roku they are a scammer plain and simple.

Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bad product so tired of this

@TheDeacon1 

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information about what you are seeing we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
boogernose
Level 18

Re: Bad product so tired of this

I've had three Roku's and have had no real serious problems that i couldnt fix.

It is by far my primary source for viewership. On the occasion that I was having problems

I simply became proactive sought advice where I needed ti and fixed it.

I'm perfectly satisfied with what Roku has been for me.

For people to post critiques and whine without even asking questions or trying to fix their problems.

I cant imagine what they expect.

---A problem clearly stated is a problem half solved---.
0 Kudos
sdb1
Level 8

Re: Bad product so tired of this

I've also had endless problems with my Roku, and I've been unable to talk to a real person. Danny here on the forums appears to be a bot who offers the exact same canned responses for every issue. The first and last time I try Roku. Horrible experience! One month and I still cannot get our Roku fixed...

Dana8
Level 7

Re: There is no support

I love ROKU but I too find it disappointing that there is no support.  Since I started using it before the situation, I can assure you it’s not a result of the situation.

 I was enjoying a series called Girlfriends and the next to last episode is missing.  Is it me or is it ROKU?  Who knows but my problem does not fit neatly in their tree, so my bad luck.

lynn65807
Level 7

Customer service

Want to know how long the customer service is out...Been that was for a while...it sucks...Will never buy anything with roku..there support is the worst...