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Level 7

There is no support

No one available to Roku to answer a customer’s question. Unacceptable. Covid or not they have to have someone who can get back to their customers. Who is running this business???? They are still making money and getting paid but no one available. So ridiculous. Not ok.

90 Replies
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Roku Employee
Roku Employee

Re: There is no support

@Mariela 

Thanks for the post.

Can you please let us know what the issue is that you are experiencing?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 17

Re: There is no support

Yeah, spit it out toots.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: There is no support

Danny I need help!

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Level 8

Re: There is no support

I need help from a roku employee 

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Level 17

Re: There is no support

Why wouldnt you post the problem you are having here?

That way theyll have a clue.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 8

Re: There is no support

Because I tried several times....several....got tired of typing for no avail....so here goes....i was charged for Crave which I am already a sub....then roku applied 2 charges for Crave in may....my account for over $60 was paid for a sub that is $20....

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Roku Employee
Roku Employee

Re: There is no support

@Cheech22 

Thanks for the information.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
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Level 7

Re: There is no support

Today is 6/19/20.. I have BEEN trying Customer Support but there are NO blogs or forums to answer my question!! I have left 5 messages with the ROKU main # (408.556.9391) for 3 weeks now and no one calls me back.. Smiley Sad

I have an email that was sent from my ROKU stick to upgrade to the new ROKU Express+ for $15.00 but when I click the link it says the ROKU Express+ is $39.99 and when I check out there is no discount applied to my purchase.. At the bottom of the email it says the offer expires 6/30/20 and I've been trying to get ahold of you for a month now and I'm running out of time to purchase this ROKU device

I agree with the original poster, Mariela.. situation or not you have TERRIBLE customer service!!

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Roku Employee
Roku Employee

Re: There is no support

@tdshort01 

Thanks for the post.

Have you logged into your account online and checked roku.com/upgrade for the promotion?

If you are still unable to resolve the issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos