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dmowry1157
Level 7
3 weeks ago

Super Bowl and Channels Gone! How Do I Check / Pay Subscription?

Super Bowl Sunday - I am hosting a party and my ROKU quit working. Can anyone feel my pain?   Has worked for about a month. I have paid a subscription using PayPal. It says I NOW HAVE NO CHANNEL SUBSCRIPTION. ROKU does not show a Cust Service Phone number or chat person and I want answers before I miss SuperBowl. Did my subscription expire? I can't check. They say to go to settings on TV and click on Payment Method. THERE IS NONE! It skips from Home Screen to Privacy - NO PAYMENT METHOD! Ticked Off!  Don Mowry 

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2 Replies
andyross
Level 15
3 weeks ago

Re: Super Bowl and Channels Gone! How Do I Check / Pay Subscription?

There is no subscription fee for the Roku itself. What channel where you trying to watch?

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MaryFranco
Roku Employee
Roku Employee
3 weeks ago

Re: Super Bowl and Channels Gone! How Do I Check / Pay Subscription?

Hi @dmowry1157.

 

Thanks for the post.

 

Our Support team responded via email recently. Please check your email from our support team, they will be assisting you from there.

 

For future reference, when providing personal information, please send that information through a private message (PM) as we highly recommend not posting personal information in a public place.

 

Thanks,

Mary

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