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TheresaB96
Level 8

Spam my messages Inbox????

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I REALLY HATE...*HATE* SPAM‼️I REALLY HATE...*HATE* SPAM‼️

So......"NO, I do NOT NEED, nor do I WANT an iphone 12".    I have lived 25 yearsnof my life WITHOUT Apple Macintosh products, and am perfectly happy.  Oh, and ...btw.... isn't spam against ROKU Community Guidelines!?

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RokuDanny-R
Roku Employee
Roku Employee

Re: WHO is BEANSTALKS, and WHY did he SPAM myMessages Inbox????

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@TheresaB96 

Thanks for the inquiry.

For future reference, feel free to report inappropriate content through PM (private messages) by simply clicking the Report link in the private message.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spam my messages Inbox????

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Hi everyone,

Thanks for bring this to our attention!

We highly recommend not responding or interacting with Community users whom you do not recognize. In the event that you feel a Community user is suspicious, please feel free to file an abuse report so we can look further into their activity.

For more information about Spam in the Community, visit our Community post here: Spam in Private Messages


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: One way to stop these SPAM posts...

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@robertcrook

Thanks for the post.

As of recently, we have noticed a high amount of spam reporting through private message (PM) in the Community. To combat this behavior, we have implemented two changes effective immediately:

  1. New users to the Community will be unable to readily send PMs after they've created their Community account.
  2. A captcha authentication will be required when sending another Community user a PM.

We understand that these changes may impact your interactions in the Community, but please be aware that our customer experience is our highest priority.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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8 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: WHO is BEANSTALKS, and WHY did he SPAM myMessages Inbox????

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@TheresaB96 

Thanks for the inquiry.

For future reference, feel free to report inappropriate content through PM (private messages) by simply clicking the Report link in the private message.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

atc98092
Community Streaming Expert

Re: Spam my messages Inbox????

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@TheresaB96 wrote:

So......"NO, I do NOT NEED, nor do I WANT an iphone 12".    I have lived 25 years of my life WITHOUT Apple Macintosh products, and am perfectly happy.  Oh, and ...btw.... isn't spam against ROKU Community Guidelines!?


Yes, it is. This is something that the spammers have only recently attempted. Just report them as Danny mentioned and delete the message. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
Delegator
Level 7

Re: Spam my messages Inbox????

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I just received similar spam as well. While I get the idea of reporting inappropriate messages, just the fact that a message gets opened is helping the spammer. So, I've just disabled private messages completely. I'm sorry, but it isn't my job to thwart spammers; anti-spam should be built into any messaging system at this point.

atc98092
Community Streaming Expert

Re: Spam my messages Inbox????

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@Delegator wrote:

I just received similar spam as well. While I get the idea of reporting inappropriate messages, just the fact that a message gets opened is helping the spammer. So, I've just disabled private messages completely. I'm sorry, but it isn't my job to thwart spammers; anti-spam should be built into any messaging system at this point.


No, viewing a private message within this forum does nothing for the spammer. You'd have to click the link for them to have any benefit. This isn't something like a regular mail program that something malicious can run simply by viewing the message. And in reality most email clients have protections against that happening any longer. 

When one forum user sends a PM to another user, that's nothing an anti-spam program could catch. These are people paid to create user accounts on forums and then sending spamming messages to other users. These messages aren't coming from outside the forum, so there's no software that could catch it. About the only thing that could be done is blocking someone from adding a URL to a message. I'd hate for it to come to that, because it's extremely useful for legitimate purposes. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
RokuDanny-R
Roku Employee
Roku Employee

Re: Spam my messages Inbox????

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Hi everyone,

Thanks for bring this to our attention!

We highly recommend not responding or interacting with Community users whom you do not recognize. In the event that you feel a Community user is suspicious, please feel free to file an abuse report so we can look further into their activity.

For more information about Spam in the Community, visit our Community post here: Spam in Private Messages


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

andyross
Level 16

One way to stop these SPAM posts...

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Can the forum software block any link or post containing "sites.google.com"? That would go far to stop alot of the recent SPAM posts, or at least make them useless and un-clickable.

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atc98092
Community Streaming Expert

Re: One way to stop these SPAM posts...

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About the only consequence the spammer can get is having their account blocked on the forum. There isn't much of anything else that can be done. As a moderator of another forum, that's all I can do, aside from reporting that user to the spam tracking sites. They get reported there, and when they attempt to create a new account they get tagged as a spammer and often can't get back in.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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RokuDanny-R
Roku Employee
Roku Employee

Re: One way to stop these SPAM posts...

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@robertcrook

Thanks for the post.

As of recently, we have noticed a high amount of spam reporting through private message (PM) in the Community. To combat this behavior, we have implemented two changes effective immediately:

  1. New users to the Community will be unable to readily send PMs after they've created their Community account.
  2. A captcha authentication will be required when sending another Community user a PM.

We understand that these changes may impact your interactions in the Community, but please be aware that our customer experience is our highest priority.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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