I contacted support 3 weeks ago regarding my brand new Roku Stream Stick+ that wasn't working. I have sent them several emails with troubleshooting that I have done regarding my remote not connecting to my Roku Stick+. Through my troubleshooting I found it wasn't the remote but the Stick+ itself. I would like to get it replaced but I cannot get any response from Roku Support regarding my ticket. Anyone else having issues with support responding or have any suggestions on how to get a reply/update? This has been very frustrating to say the least - I purchased a product that doesn't work and can't get support. Thanks.