For the great masses of the concerned and confused. Here is the basic reason why you no longer matter beyond purchasing loss leaders and providing the desired data which Roku is really about ( BIG HINT -it's NOT JUST about you).
Here it is:
".........Roku is in the early stages of building out its international streaming video business and management is focused on launching TCL Roku TVs in the United Kingdom and Brazil, Thornton wrote in the note. These two markets represent the third and fifth largest international TV ad market (excluding China)....... "
So all of the postings and pleadings for improved customer service is just wasting your time. Roku has long dumped all of you in the US just like everyone else has done.
Think global, not national. Plus pay more attention to WHERE you buy your products, not Just Roku ones. That is where you should direct your money and problems, not the actual Corporation.
Does not matter. I simply wrote a essay (you remember essays from school, don't you?) to stop repeating the same thing over & over again.
"Roku. is no longer a USA based corporation. Plus it is a super cheap one. So no more Phone Call Centers, Live Chat, or anything else requiring a huge USA based employees."
That's it. The end. I have something now I can quickly link to so I don't have to repeat myself endlessly over and over again for people who don't read previously posted replies.. Pure convenience for me. Not intended for you, demsd or whatever. Not an accurate reply at all.
I extracted it from this statement in the OP:
"So all of the postings and pleadings for improved customer service is just wasting your time. Roku has long dumped all of you in the US just like everyone else has done.
Think global, not national."
As for your other statements, I'll assume you're referring to the OP, obviously I had no rant.
Well seems like you wasted your time either way ranting or not, As anyone can plainly see this is not a "support forum" its a community forum meaning it for the community to communicate amongst one another to try and help with problems an solutions that other people have run into and figured out, if you just happen to get a "Roku employee" to answer a question, its probably because they were bored and wanted to waste some time, they are not obligated to "support" a community forum.
Good luck calling those numbers and getting anything useful. Not possible. Meanwhile the company is worth over a billion dollars. That’s right BILLION. Would take only 10% of that at best to resolve these massive issues everyone has. Well now it’s worth 1.947 billion as the stock popped another 9.47% today so the board of chairman’s is fat and happy. Meanwhile many folks are shoving batteries in their remotes daily and rest of us are now using a Media Player that is broken.