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greggula
Level 9

ROKU FREE support Is FREE because There is none I see

Hello,

I bought the product, it doesn't work for me. Where is the free support? Volunteers in the community?

I suppose that is and Roku has provided that platform. I surrender! I bought Roku and have no movie, not One, did get free support from the community on the Roku provided platform, but alas still not  1 min of viewing a show. Can anyone tell is there any other support other than we confused users in the community? I would be happy if i  could watch just 1 show for my money spent.

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6 Replies
greggula
Level 9

Re: ROKU FREE support Is FREE because There is none I see

WOW I'm a level 7 already and still have never seen a Roku show. sigh

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atc98092
Level 21

Re: ROKU FREE support Is FREE because There is none I see

Could be provide some details about your issue? What Roku do you have? What channel(s) is the problem? 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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greggula
Level 9

Re: ROKU FREE support Is FREE because There is none I see

Hi atc98092

A full description is under the heading of...

PLEASE DEAR FRIENDS "Unable to connect to Roku Service Error 001" No Working Answers In community

In the community for ROCU EXPRESS

Please take a look

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU FREE support Is FREE because There is none I see

@greggula 

Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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atc98092
Level 21

Re: ROKU FREE support Is FREE because There is none I see

You shouldn't be making multiple posts for the same issue. Hard for someone to see what's happening or provide assistance. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Strega
Level 12

Re: ROKU FREE support Is FREE because There is none I see

Like @renojim in that tread, I must admit that I also suspect the Cricket hotspot.  But this is just based on some past experience I have had where cell hotspots were creaky/cranky things. Are you planning to use that for your regular Roku access?  I ask because the Cricket page I found says: " *10 GB at high speeds; after 10 GB of usage, hotspot speeds slow to 128kbps."  But maybe you're on a different plan.

This thread might help too. 

https://community.roku.com/t5/Roku-Device-Features-Settings-Updates/Error-code-001/td-p/507483

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