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reytan68
Level 7

Re: ROKU Customer Support email?

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I've been frustrated about this also.  I just found a way to send an email through their support page.  Hidden and stupid.

Go to https://support.roku.com/contactus/1

Then select "Question about my account or billing" from the Select issue drop down list.

Click Continue

Then select an issue on the second Select n issue drop down list.  I selected "Other".

The next screen will show a button "Need more help".  TADA!  A button to email Roku Support via web form.

 

reytan68
Level 7

Re: ROKU Customer Support email?

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By the way, after submitting my support request through the web form.  I received an email from 

customersupport@roku.com.

The email was a confirmation that my request for support was received and assigned a "Request ID".

I don't know if sending a direct email to that address will provide you a place in the queue for assistance.

Good luck!

RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Customer Support email?

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Hi,

Thanks for the information.

Please feel free to create a post regarding your issue so other users as well as myself can further assist you.

If you eligible for support, you can reach out by using the "Contact Customer Support" option at the bottom of support.roku.com.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Les-Jon
Level 7

Re: ROKU Customer Support email?

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Hi I have a Roku Ultra approx 3 years old haven't used it much but thought we could use it for streaming Disney plus for the kids. I can't seem to find how to get the app or if my device can hande the app, coud anyone advise?

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jerswing
Level 8

MISSING Support email?

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Appreciate that proximate work-around ... but is this what anyone should expect re actual "Support" [sic] from a large, mature & very profitable "service provider"?

When I tried to contact "Support" for a newly-purchased Express+ (after being harangued to replace [upgrade] my trusty Roku 2XS) - was rudely informed "not qualified for Support for this product/issue..." (or words to that effect)

Not my idea of real "Support" -- or consumer-friendly company!

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Jenny64
Level 8

Re: ROKU Customer Support email?

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There is none - I went to billing as well and emailed through there. When you call the number they are using the situation as an excuse as to why they are not answering the phones. Which BTW is bogus, because they were already NOT answering phones before the situation.

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Rich7878
Level 8

Re: ROKU Customer Support email?

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This is an old trick I learned decades ago.  You go to finance.yahoo.com or whom ever to get the corporate officers and look up Roku corporate people.  Pick a name and then type firstname.lastname@roku.com.  aka Joe.Blow@roku.com 

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Iona-D
Level 14

Re: ROKU Customer Support email?

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I deal directly with the retailer which sold me the Roku product, not Roku.  Look at this way.  The unit you bought is NOT their primary product.  YOU are via your allowing use of your own attention span or "eyeballs".  Roku is strictly in the ad selling/data information  gathering business, not the actual physical devices.  Your device is simply a "loss leader" to draw you in. Nothing more.

So perhaps one should change one's own  expectations.  Just don't expect much in the way of any sort of assistance from Roku and you won't be so disappointed.  Why should you expect to be so easy to contact the Roku corporation so directly by calls, texts, chat line, email or  smoke signals(!) paid for and kept up by them?  That is a huge financial cost to them for nothing to be gained financially.  And this is a for profit company.  Not a charity.

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RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU Customer Support email?

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Hi everyone,

Thanks for the posts.

If you are are experiencing an issue that you need further assistance with, we would recommend first searching the Roku Community for posts that are related to your issue. If you do not find a post that is similar to your issue, we would recommend creating a new thread within the appropriate board for further assistance.

We will be locking this older thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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