Gotta say, Booger, I don't take kindly to your comments. It's not "trashing" Roku if you can't get any help after spending hours going in circles; and for some of these folks, it has been a repeated effort. Roku is just fine on selling us products and services, but then are not available when there are problems. Danny boy just kept blindly sending everyone to the website which is mostly useless. Obviously, he was busy with copy, paste, copy, paste...sending us all back where we'd already failed. After you spend a couple hours looking for assistance, and then wash, rinse, and repeat, you have a right to get upset. You lumped us all together and tried to make it sound like we were unreasonable with poor Roku. Danny finally responded to me, but by then I'd fixed my own problem. Since it was obvious that there isn't much customer service available, I didn't see a point in making a purchase from them. I cancelled my order yesterday and immediately got what I needed from Amazon. It was delivered today. It really doesn't matter if Roku has the answers if they won't provide them to us. We shouldn't have to be driven to the point of frustration. Roku is a business; other businesses are making it work. I went all through the messages and saw the same lack of response repeatedly. Enough is enough.
So I looked at your posts. Not one addresses any problem at all just
attempts and gripes over not reaching support. Over and over And you
claim in this final post you were able to fix your problem on your own.
Oh and of course your going to leave Roku and cancel whatever.
II guess Im supposed to care. Actually it will be nice if I never hear of
you again. Who are these people?
Did you need help with anything???? Oh its was nothing really apparently.
Dear Mr. Boogernose --
I have a continuing problem, that other people have also reported, and I have yet to see a solution posted.
The continuing problem is that my Roku Premier which I purchased in April of this year just loses the connection and refuses to connect.
The Wi-Fi signal is strong (the device is right next to the repeater), I am capable of following instructions and have done so to no good effect. The only answer I have found (and it doesn't always work) is to unplug the device, not for a few moments, but for several hours, and then plug it back in.
I posted on this matter and have yet to see a solution, and there is no where that I can find on this website where I can even email someone and ask for a replacement for a faulty device. In the meantime I am paying subscription costs without the benefit of receiving the service.
In a situation such as this, I think it is perfectly reasonable to complain about the lack of customer service. That is not "trashing" Roku, that is expressing a legitimate complaint. Roku has the ability to solve the problem -- give decent customer service, and the "trashing" will end.
This Thread was opened because many people immediately start ranting about how bad
Roku is and theyre leaving the Platform and this and that without focusing on what theyre having issues with. especially in clarity.
The attitude will get you ignored because its rude.
However I have read you previous posts now and think you do have a viable complaint.
You should send your info and problems to @RokuDanny-R directly.
Click on his name and send him a PM. I dont think youve delved into this business of trashing Roku at all.
In fact it seems youve been patient. Thank You.
Let the users vent their frustrations. It is productive and a great stress reliever. Plus Roku gets an real eyeful and a good idea of what needs to be addressed and perhaps even fixed!
@Iona-D Seriously, you think negative demanding impatient attitude should
be rewarded? And we should immediately Kow-Tow to such rude expectation
immediately without regard? Nobody in real life and time does that. On line it
becomes cheap and easy given the anonymity. I think its a mistake to reward
such attitude. In fact many of your opinions seem far fetched.
I often think you should write a book with all your lengthy rants.
Perhaps I am a bit lengthy in my replies. Perhaps not. Online "ranting" as you call it is merely a safety valve for real or even imagined slights, hurts or feelings from people who feel ignored. Or for personal entertainment and/or enlightment. Nothing more. As most of the solutions offered here are not really Roku generated from a real Roku employee, mostly from anonymous non Roku employed members. I treat these conservations only as such.
Most everyone offline does or participates with poor behavior at times. It's called making mistakes or being human. My offline relationships know and really care about me AND SUPPORT ME NO MATTER WHAT. Online people simply cannot do the same. I don't expect good treatment from most here, obviously from even you with a well, poorly chosen username. People only see that about you. Is that what you wanted to represents you when you chose that to be put out on full public view?
This forum is a place to complain, point out, verbalize or describe problems with these products. It should be nothing more, but there is no longer any real human to human interaction over the phone or even consider offering Chat anymore. So this and other forums simply became just another cost cutting tool. Which means if I or anyone else has an Roku issue good luck as you may or may not get it resolved in a timely. or even in an expected manner.
I am not rewarding anything. I am pointing out things I observe here. In the response length that best conveys the thoughts in an organized matter. If you don't like it, that's your problem, not mine. You choose to read these responses as much as you chose your username. No one makes you do otherwise.
Let me make one point here. Roku is not being trashed here. Or bashed. It's a public corporation where profits only matter. Nothing else. People like to read those gossip mags while waiting in line with 3 headed space babies, or 4 eared cats. Or Cher going back in time. Not to trash, but to add some spice Or diversion in an otherwise boring lives.
So stop taking all of this too seriously.
Tell them to learn what PASSTHROUGH is on their TVs. Just because THEIR tv doesnt auto detect a format (that is detected by other tvs) doesn't mean it SHOULDNT try to pass it through.
Forcing the format you need (DD+) means EVERYTHING YOU DO is in DD+. No LPCM EFFECTS ON RECEIVERS and you lose if you aren't using ARC.