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Old-Bill
Level 10

Re: Please Stop Trashing Roku

I will stop trashing Roku when they own responsibility for the problem they created months ago. If you read the posts on "Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!" you will learn that many of us had Roku remotes that allowed us to turn our TV sets on and off and adjust the volume. Then Roku released a software update and we lost that ability. That is not a third party issue, its a Roku generated problem to which they have access to the software coding. Maybe they are suffering a personnel shortage, but if you look at the posting history of one Roku employee, Danny-R (which is how I found this thread), Danny R promised us a couple of times months ago that Roku was working on this problem and he would keep us updated. Even if Danny R is doing the work of five people, in between all the other problems he is addressing, he could take one minute a month to update us and say, "Sorry. We are still working on an answer to your question, 'Why can't we just upload the old software that worked?' and other issues." Roku is getting trashed on that thread because they claimed the problem was solved, then asked people to post what kind of hardware they were using, and then went dark. 

 

Old-Bill
Level 10

Re: Please Stop Trashing Roku

The only time I would ". . . yell at (I'd never raise my voice, but some people use the term "yell at" to mean offer unwanted but needed constructive criticism) restaurant workers because two people are trying to do the work of five!" is when they don't tell me service will be slow when I walk in. Tell the patron up front when two people are doing the work of five. I might appreciate it and tip extra. But it's my time, and I get to decide if I'm going spend 30 minutes waiting on a table when I was told it would be 10 minutes. If you mislead me because you want my business and you're afraid I'll leave if I know how long it will take, don't be surprised if the tip you get is a little free coaching.

Gary-94080
Level 12

Re: Please Stop Trashing Roku


@Old-Bill wrote:

I will stop trashing Roku when they own responsibility for the problem they created months ago. If you read the posts on "Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!" you will learn that many of us had Roku remotes that allowed us to turn our TV sets on and off and adjust the volume. Then Roku released a software update and we lost that ability. That is not a third party issue, its a Roku generated problem to which they have access to the software coding. Maybe they are suffering a personnel shortage, but if you look at the posting history of one Roku employee, Danny-R (which is how I found this thread), Danny R promised us a couple of times months ago that Roku was working on this problem and he would keep us updated. Even if Danny R is doing the work of five people, in between all the other problems he is addressing, he could take one minute a month to update us and say, "Sorry. We are still working on an answer to your question, 'Why can't we just upload the old software that worked?' and other issues." Roku is getting trashed on that thread because they claimed the problem was solved, then asked people to post what kind of hardware they were using, and then went dark. 

 


I'm still "waiting" to see if Roku will ever fix the Roku Media Player/Screensaver issue.  that problem has been around for almost a year and a half.  you might say I'm waiting for a miracle to happen. 

LordEvyl
Level 8

Re: Please Stop Trashing Roku

I finally solved by problem, it wasn't with the Roku at all in this case. I actually reset my router and after that it actually worked. Weird. Kind of think of it I was having issues on my PC with my internet going up and down all yesterday, I just never put two and two together.

 

In a related story though, ROKU's customer service (or lack thereof) still sucks, LMAO.

0 Kudos
Happyheart
Level 7

Re: Please Stop Trashing Roku

Do you know how to hide the free movies in the Roku cube that are of Mature content? 

In Prime I can remove them from showing I  cannot find how to do Roku

0 Kudos
markgeorg1234
Level 9

Re: Please Stop Trashing Roku

That is kind of a tough one to respond to. Amazon sent me an email stating that their app would no longer be supported on a list of Roku devices. I didn't think too much about it until yesterday when I clicked on the Prime Video app and it hosed up my Roku device. Now my frustration is why can't the app still be used and just not be updated? Why am I forced to purchase another Roku device? 

" Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021 ".

I shouldn't be forced to purchase another one.

0 Kudos
atc98092
Community Streaming Expert

Re: Please Stop Trashing Roku

@markgeorg1234 if your Roku model is on that list, it's extremely old and incapable of running many of the latest channels. Prime is only one example. Channel developers cannot continue to support the older hardware when there's so few of them in use anymore. It's simply not worth the effort to maintain multiple versions of their channel, and they likely can't offer the desired functionality on the older hardware. 

Every model listed is at least 7-8 years old, and has inferior hardware compared to the more recent versions. If you want another recent example, Microsoft has just released Windows 11, and it cannot be installed on computers that are more than a few years old. The user must either upgrade their CPU and/or motherboard, or simply buy a new computer. While there are workarounds to install Win 11 on unsupported computers, odds are the performance will suffer greatly, due to the OS not having the hardware to support the latest features. 

Unfortunately, this is the way of electronic devices. Their overall lifespan isn't the same as other products. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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markgeorg1234
Level 9

Re: Please Stop Trashing Roku

Thanks Dan for that response. I guess it does make sense and giving me the Windows 11 example was a good point. I just wish they wouldn't make it a profitable adventure by forcing you to but a newer one. I could always use the app on my IOS device and cast. Maybe that is what they are wanting for everyone to do in the first place.

0 Kudos
kasiris
Level 8

Re: Please Stop Trashing Roku

Jmo and I've been dealing with roku for almost 10 years now, it's the lack of support for the development side, the documentation is vague, the tutorials are limited to just roku employees and simple questions go unanswered for months (sometimes years) and that creates a problem for the public because companies expect the developers to have all the answers or be able to figure it out 

therightstuff
Level 8

Re: Please Stop Trashing Roku

About half a year ago I purchased a Roku Premier as a replacement for an old Apple TV. I love everything about it, but AirPlay volume controls haven't been implemented correctly and Roku refuses to acknowledge that there's a problem or take responsibility - their "support agents" have now locked the https://community.roku.com/t5/Playback-Issues-Audio-Video-Power/AirPlay-2-Volume-Control-not-working... post after demonstrating that they couldn't even be bothered to read the problem properly.

I'm so disappointed with the pathetic customer service, I was hunting for an email or a telephone number but I understand from others on this thread that that wouldn't help me anyway. Thank you, Roku, for making your attitude and intentions clear. You may have grabbed my money this one time, but I won't be caught out again. I would be ashamed to work for a company that treats its customers like this.