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Anonymous
Not applicable

Re: Please Stop Trashing Roku


@boogernose wrote:

@Anonymous 

So youre venting your frustrations toward me.

I'm on several support forums and it certainly is bad manners to vent and blame and rant and then ask a question or demand.

it is taking license of your anonymity. You wouldnt do that face to face its immature here.

People wont want to help.

 


Venting at your behavior here....where you are venting toward everyone else.  It is a public forum, you made a public comment, isn't that exactly what you are doing?

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Anonymous
Not applicable

Re: Please Stop Trashing Roku

Also, to be clear, I don't own a low end model. I have all Streaming Stick+s for traveling and Utras for my house.  I'm not "venting", I'm saying that they should be more transparent with the limitations of a specific model.  I don't think it is incumbent on the buyer to know they are getting fewer features than actually advertised for the device, because it is a model of a lower price point.  No one expects feature parity across price points, but if they are going to have a feature matrix, list ALL of the limitations.  It looks like the express has a Disney+ button.  That is disingenuous if it is feature limited to not run Disney+.

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Gary-94080
Level 12

Re: Please Stop Trashing Roku

@Anonymous 

https://community.roku.com/t5/Community-Discussions/Please-Stop-Trashing-Roku/m-p/704214/highlight/true#M22256

I didn't reply to the earlier post because there was just no point in doing so. 

I didn't feel like an idiot for my posts, but I was shocked that Roku would allow a reply like that.

since you resurrected it I will respond to you.  I have a "high end" unit an Ultra although it is an older model.  the primary reason I got it was at the time it was the only option for Xfinity Stream.  the only other reason I was using the Roku was for streaming music from my NAS.  I was pleased to find that while streaming music I got the fish tank screensaver.  something peasant to see from time to time as I am reading or on the computer.  Roku "upgrades" to the OS and Media Player has a bug in it and now will only play two audio files then it stops.  currently the "official" Roku recommendation is don't use the screensaver.  this has been broken for over a year.  I have not had any problems with Xfinity Stream so my posts have been mostly about the RMP.  so that is the background.

I am not a heavy user of Roku so I would not have much to offer others that come here seeking help.  the only reason I came to the forum in the first place was to find out what was happening with the RMP/screensaver issue.  and it is not my job to be customer support for Roku.

 

 

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boogernose
Level 18

Re: Please Stop Trashing Roku

in defense of Roku.

I have an Ultra ( my second) and experience no real problems as suggested by the many posts.

I just dont and never have really..

I use it regularly.

I have a fast unbundled net connection.

Obviously most people dont have problems they cant iron out.

How can we help you be nice contrite and humble.

---A problem clearly stated is a problem half solved---.
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StreamerUser
Level 20

Re: Please Stop Trashing Roku


@Anonymous wrote:

Also, to be clear, I don't own a low end model. I have all Streaming Stick+s for traveling and Utras for my house.  I'm not "venting", I'm saying that they should be more transparent with the limitations of a specific model.  I don't think it is incumbent on the buyer to know they are getting fewer features than actually advertised for the device, because it is a model of a lower price point.  No one expects feature parity across price points, but if they are going to have a feature matrix, list ALL of the limitations.  It looks like the express has a Disney+ button.  That is disingenuous if it is feature limited to not run Disney+.


Expecting Roku to better document model differences is perfectly legitimate - they should.   Feature comparison charts should be exhaustive and up-to-date with ALL currently supported models.

That being said, its not clear what "Express" you are referring to - there have been and are many different Express models over the years.

I can say that the Disney+ app is one one of the least model-restrictive apps for a more recent app/service: https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=a168b614db4d40d03c0cf158bf96198e

Essentially, it runs on all models from 2013+ - every Express model is from 2016 or later, and they all run Disney+, so its not clear what you are referring to or claiming here.

The Disney+ app does have geographic restrictions, but thats not on Roku - thats on Disney+ for not enabling the app in locations that do have Disney+ service, and the buyer for not verifying the Roku Disney+ app is available in their country/region.

Nancy06
Level 7

Re: Please Stop Trashing Roku

It was not my intent to vent on you. I am just trying to get Roku to own up to their problems with customer service and do something about them. 

boogernose
Level 18

Re: Please Stop Trashing Roku

its a tiny bit of a sales job just like everything else grow up.

---A problem clearly stated is a problem half solved---.
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hackztor
Level 10

Re: Please Stop Trashing Roku

When it seems every firmware breaks something else that is not good. Where is the quality control? What is more important than even that is most times you cannot even go back to the last version that worked for you. How hard is it to allow temporary go back to an older OS in a menu, say for 3 months. Gives roku time to fix issues and customers can go back to enjoying things working. Some of the issues impact ability to watch material which is downright bad since that is the main reason to use a device like a roku.

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OwnerofDevices
Level 11

Re: Please Stop Trashing Roku

The overwhelming number of owners, lets say 99.9% of the users can just enjoy their Roku products. I have 5 devices and can for the most part just enjoy my devices. There are times that the only thing that I ever need to do is occasionally restart my devices to fix a problem. 

boogernose
Level 18

Re: Please Stop Trashing Roku

@OwnerofDevices 

yeah ya need to be a little tech savvy I suppose.....

but no major problems here after 4 Roku's.

I use Ethernet always less problematic.

---A problem clearly stated is a problem half solved---.
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