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Flieg
Level 8

Re: Please Stop Trashing Roku

Dear Mr. Boogernose --

I have a continuing problem, that other people have also reported, and I have yet to see a solution posted.

The continuing problem is that my Roku Premier which I purchased in April of this year just loses the connection and refuses to connect.

The Wi-Fi signal is strong (the device is right next to the repeater), I am capable of following instructions and have done so to no good effect. The only answer I have found (and it doesn't always work) is to unplug the device, not for a few moments, but for several hours, and then plug it back in.

I posted on this matter and have yet to see a solution, and there is no where that I can find on this website where I can even email someone and ask for a replacement for a faulty device.  In the meantime I am paying subscription costs without the benefit of receiving the service.

In a situation such as this, I think it is perfectly reasonable to complain about the lack of customer service. That is not "trashing" Roku, that is expressing a legitimate complaint. Roku has the ability to solve the problem -- give decent customer service, and the "trashing" will end.

boogernose
Level 18

Re: Please Stop Trashing Roku

This Thread was opened because many people immediately start ranting about how bad

Roku is and theyre leaving the Platform and this and that without focusing on what theyre having issues with. especially in clarity.

The attitude will get you ignored because its rude.

However I have read you previous posts now and think you do have a viable complaint.

You should send your info and problems to @RokuDanny-R directly.

Click on his name and send him a PM. I dont think youve delved into this business of trashing Roku at all.

In fact it seems youve been patient. Thank You.

---A problem clearly stated is a problem half solved---.
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Please Stop Trashing Roku

@Flieg 

Thanks for the post.

I received your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Iona-D
Level 13

Re: Please Stop Trashing Roku

Let the users vent their frustrations.  It is productive and a great stress reliever.  Plus Roku gets an real eyeful and a good idea of what needs to be addressed and perhaps even fixed!

😊

boogernose
Level 18

Re: Please Stop Trashing Roku

@Iona-D  Seriously, you think negative demanding impatient attitude should

be rewarded? And we should immediately Kow-Tow to such rude expectation

immediately without regard? Nobody in real life and time does that. On line it

becomes cheap and easy given the anonymity. I think its a mistake to reward

such attitude. In fact many of your opinions seem far fetched.

I often think you should write a book with all your lengthy rants.

---A problem clearly stated is a problem half solved---.
0 Kudos
Iona-D
Level 13

Re: Please Stop Trashing Roku

Perhaps I am a bit lengthy in my replies.  Perhaps not.  Online "ranting" as you call it is merely a safety valve for real or even imagined slights, hurts or feelings from people who feel ignored.  Or for personal entertainment and/or enlightment.   Nothing more.  As most of the solutions offered here are not really Roku generated from a real Roku employee, mostly  from anonymous non Roku employed members.  I treat these conservations  only as such.

Most everyone offline does or participates with poor behavior at times.  It's called making mistakes or being human.  My offline relationships know and really care about me AND SUPPORT ME NO MATTER WHAT.  Online people simply cannot do the same.  I don't expect good treatment from most here, obviously from even you with a well, poorly chosen username.  People only see that about you.  Is that what you wanted to represents you when you chose that to be put out on full public view?

This forum is a place to complain, point out, verbalize or describe problems with these products.  It should be nothing more, but there is no longer any real human to human interaction over the phone or even consider offering Chat anymore.  So this and other forums simply became just another cost cutting tool.  Which means if I or anyone else has an Roku issue good luck as you may or may not get it resolved in a timely. or even in an expected manner.  

I am not rewarding anything.  I am pointing out things I observe here.  In the response length that best conveys the thoughts in an organized matter. If you don't like it, that's your problem, not mine.  You choose to read these responses as much as you chose your username.  No one makes you do otherwise.  

Let me make one point here.  Roku is not being trashed here.  Or bashed.  It's a public corporation where profits only matter.  Nothing else.  People like to read those gossip mags while waiting in line with 3 headed space babies, or 4 eared cats.  Or Cher going back in time.  Not to trash, but to add some spice Or diversion  in an otherwise boring lives.

So stop taking all of this too seriously.

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tobyallen512
Level 7

Re: Please Stop Trashing Roku

I just have not seen a fix posted for the Roku app not connecting to the Roku TV yet. Is Roku working from on a corrective action?

0 Kudos
TimmyP
Level 8

Re: Please Stop Trashing Roku

Tell them to learn what PASSTHROUGH is on their TVs. Just because THEIR tv doesnt auto detect a format (that is detected by other tvs) doesn't mean it SHOULDNT try to pass it through.

Forcing the format you need (DD+) means EVERYTHING YOU DO is in DD+. No LPCM EFFECTS ON RECEIVERS and you lose if you aren't using ARC.

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Iona-D
Level 13

Re: Please Stop Trashing Roku


@TimmyP wrote:

Tell them to learn what PASSTHROUGH is on their TVs. Just because THEIR tv doesnt auto detect a format (that is detected by other tvs) doesn't mean it SHOULDNT try to pass it through.

Forcing the format you need (DD+) means EVERYTHING YOU DO is in DD+. No LPCM EFFECTS ON RECEIVERS and you lose if you aren't using ARC.


Finally!  A real workable solution.  No matter if the proposed solution will actually work in this particular situation. And from an unexpected source.  A real live caring Roku user forum member. 

That is the direction and type of conversation tone this and other forums should conduct itself in.  Too bad it already has sunk down to an all time low.

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atc98092
Community Streaming Expert

Re: Please Stop Trashing Roku

I don't think you're being totally fair. There are quite a number of experienced users here that make every effort to assist. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.