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Bigj011p
Level 10

Is anybody missing the "HBO Max" Hub on the HBO Max app?

So I seen on other devices like an Android TV, my phone, the web browser etc that they added a new Hub called "HBO Max Originals" and removed all the HBO Max Original content from the "HBO" Hub. Well on my Roku device (on the old layout before the side tab layout became available) I'm completely missing the "HBO Max Originals" Hub and except for some HBO Max Original content on the main home screen. So I'm completely missing HBO Max Original content completely from the Roku app because of the fact that I'm missing the "HBO Max Originals" Hub. Even now since I received the new side panel layout update for the Max app on the Roku, this issue is still persisting the same exact way and the "HBO Max Originals" Hub still doesn't appear including on the side panel Hub tab either.

 

Which in order for me to see HBO Max Original content, I either need to go on another device and add a specific movie and or show onto my list and then go back into the Roku HBO Max app and play it from my list. Also if I search for a specific title through the Roku home menu or inside the HBO Max app, some of the HBO Max Originals will show up and some of them will not. Which browsing through the "HBO Max Originals" Hub on other devices is very helpful because I find a lot of stuff that I probably would've never heard about otherwise if I didn't browse through that Hub.

So is anybody else experiencing these issues with the HBO Max app? Also thanks in advance for taking the time to read and respond to this post.

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: Is anybody missing the "HBO Max" Hub on the HBO Max app?

Hi @Bigj011p,

Thanks for the post.

The channel interfaces are developed and managed by the channel publishers on Roku. We suggest you send your feedback to the specific channel partner for them to update their channel. We'll also send your message to our team.

Thanks,
Mary

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Bigj011p
Level 10

Re: Is anybody missing the "HBO Max" Hub on the HBO Max app?

I've already let them know via phone support (which is still existent for them) about a month ago and so far it has not been rectified yet. I understand it's an app issue that needs to be fixed by the developer directly. I've been trying to get that done and so far I've had no luck doing so.

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