Community Discussions

Connect with other Roku users to learn more about streaming, cord-cutting, finding your favorite content, or talk about the latest entertainment happenings. It's all on Roku!
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gooddog
Level 8

How to send a private message when all the links are missing?

Jump to solution

I, like many others have issues with remote controls eating batteries. So, reading here on the forum, I see the instructions were to send RokuDanny-R a private message with info and he/they would work on a solution (generally replacement of remotes). However, when I tried to generate a message, I found all the links (envelope icon and the link on Danny's profile page) were not available. (see attached screenshots) Since the links were missing, I tried to ask the support org. for information and after 6-7 emails, could not get an answer. 

I did find a notice by Danny about spam, preventing new users from being able to send message and wonder if this had anything to do with is. 

I would appreciate any feedback, since I know sooner or later I would like to use this feature.

Thanks in advance,

Danny's link 2021-01-20 070851.pngScrnsht.2.pngPrivate Message Inst.png

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: How to send a private message when all the links are missing?

Jump to solution

@gooddog 

Thanks for the inquiry.

Have you tried again to see if you are able to send a PM to me? Please be aware that new members in the Community may not be readily able to send a PM in the Community.

For more information regarding not being able to send PMs in the Community, visit our Community post here: Spam in Private Messages


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: How to send a private message when all the links are missing?

Jump to solution

@gooddog 

Thanks for the inquiry.

Have you tried again to see if you are able to send a PM to me? Please be aware that new members in the Community may not be readily able to send a PM in the Community.

For more information regarding not being able to send PMs in the Community, visit our Community post here: Spam in Private Messages


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
gooddog
Level 8

Re: How to send a private message when all the links are missing?

Jump to solution

@RokuDanny-R

None of the hyperlinks (email envelope or box on your profile) exist on my pages viewed. What's curious is that I have seen them before (when I didn't need them).  Now none of the links are present. What am I missing? 

Also, along a similar line, when I published this post, it was tagged as "spam" and one of the attached pics was removed. The removed pic was of your notice you referred to about spam... I did request that it would be reviewed and it was re-posted. But have no explanation as to why?  

Look forward to your reply. 

Thanks in advance,

Clay

P.S. When is a member no longer "new" ?

0 Kudos
atc98092
Level 21

Re: How to send a private message when all the links are missing?

Jump to solution

I believe you are no longer "new" when you have a user level assigned. You should be fine. 

As to the missing icons, are you using a mobile device to access the web site? Several users have reported they don't see them when using a phone, but they are there when using a desktop browser. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
gooddog
Level 8

Re: How to send a private message when all the links are missing?

Jump to solution

@atc98092 

Thanks for the suggestion, but alas, I'm using Windows 10 Pro on a Dell with I-7 desktop. Actually, three desktops and one Microsoft Surface. All systems show the same effects. Tried Chrome, IE, Brave, Mozilla, etc... all giving same results. 

Again, thanks for the suggestion, all inputs welcome,

Clay

0 Kudos
gooddog
Level 8

Re: How to send a private message when all the links are missing?

Jump to solution

O.K. Back to basics. I solved my own problem. (See below)

I have never that I recall, visited this preference setting, but it was turned off. Simply checking the "turn on private message" box made everything missing re-appear. 

Thank you @RokuDanny-R  &  @atc98092 for the inputs.  

Clay

Preference Settiings.png

atc98092
Level 21

Re: How to send a private message when all the links are missing?

Jump to solution

Nice work. I had no idea that option was even there. Smiley Very Happy

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos