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ChicagoJayhawk
Level 8

How do I add my new Roku TV to the list of devices on my Community profile?

My profile shows only the Roku stick I purchased several months ago. I recently purchased a TCL Roku TV. How do I add it to my list of devices?

6 Replies
renojim
Community Streaming Expert

Re: How do I add my new Roku TV to the list of devices on my profile?

Did you link it to the same Roku account?  What email address shows up in Settings->System->About on each Roku?

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ChicagoJayhawk
Level 8

Re: How do I add my new Roku TV to the list of devices on my profile?

Thank you for reaching out. Yes, the same email is used for both the stick and the TV.

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renojim
Community Streaming Expert

Re: How do I add my new Roku TV to the list of devices on my profile?

Does it show up under "My linked devices" at https://my.roku.com or are you referring to your profile on this forum?

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ChicagoJayhawk
Level 8

Re: How do I add my new Roku TV to the list of devices on my profile?

Yes, it does show up under my linked devices from my account page. It just doesn't show up in my Community profile.

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renojim
Community Streaming Expert

Re: How do I add my new Roku TV to the list of devices on my profile?

Do you use exactly the same credentials to login to the Community as your account at my.roku.com?

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RokuDanny-R
Roku Employee
Roku Employee

Re: How do I add my new Roku TV to the list of devices on my profile?

@ChicagoJayhawk 

Thanks for the note.

I will bring this to the attention of the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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