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Level 11

How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Future

I have been keeping tabs on related topics repeated over and over on these forums.  It usually starts at the beginning of starting to do business with Roku by buying their device and somehow a scammer takes advantage of them via a fake website or selfsame equally fake call center asking for money when signing up for an account, activating it, or later when there might be a tech problem with it.

Or other times  with a slightly different bent with a desire to subscribe to one or more paywall apps conveniently with just a couple of clicks (nothing wrong with paid subscriptions as I have CBS All Access right now and if I like Peacock when it launches, I’ll pay for that a bit later).  After all, it’s so convenient and easy.  A couple of clicks while perched on your couch and you're all signed up because your credit/debit card is always on file in your Roku account.  Easy peasy.  Just sit back and let Roku handle it.  Or not? Is there a better way of managing your money during these very strange times?  Yes there is!

Well, that’s where fantasy ends and reality begins.  It’s after that click or two, or worse, dealing with scammers if your luck is really bad, that the problems begin for the vast majority of the complainers and (sadly) rapidly growing angry group of users here.  I really don't blame them.  They cannot reach a real live human anymore at the real Roku Call Center for support live humans only can give as it’s closed for the foreseeable future to fix things when online generated solutions don’t work.   

Roku seems to be going through with their own metamorphosis during a time when their services are most needed (and swamped with equally confused and growing more angry people).   They seem to be growing by leaps and bounds.  Without much human involvement as they are now dependent on a vastly shrunk down workforce and more and more on automation to maintain the company functions.  What to do?

Simple.   Here is my bulleted list of how I keep banking information via my card numbers, or sensitive information safe from most anyone.  Always keep in mind it’s really up to YOU to monitor the situation(s) we find ourselves in right now, not the vendors.

HeartThe real Roku does not ask for money for anything like signing up, activating the device, even for their own offered extenders except for the purchase of their actual products from reputable offline and online sources.  If you get any other response of people claiming they are “helping” you-especially asking for payment and/or sensitive information, terminate all contact immediately.  If you possibly can hire someone (i.e. Best Buy Geek Squad, a trusted knowledgeable friend) for setting up your account and device especially for first time Roku users, do so.  It’s worth the hassle and money.   Remember, you’re really on your own after purchase now. 

HeartAlso keep in mind, little Roku really can’t keep up with the unexpected huge demand that the unique situation the world finds itself in right now created.  Growing pains initially caused by cord cutting, then later by that unique situation and the resulting reduced staff means it's good  to limit your involvement with Roku to bare minimum (online only) for the time being..  Yes, you have to keep a credit/debit card number on file.  I hate that, but it’s Roku’s dime and I have to go along with it.  My solution?  I use my mother’s reloadable debit card-with her permission-which always has a balance of “0” as I never use it anymore.  So I don’t have to worry about Roku or any other online vendor that wants to keep a card number on file for whatever reasoning they have pulling money out of it-or worse double billing me-without my permission or knowledge  If I want to use paid online services or buy products, I have another reloadable debit card (my own) which I use to pay for my ordered services/products all within my full control.  I never keep that one on file anywhere.  

HeartMy paid apps (CBS All Access & perhaps Peacock later) with a paywall are paid by this other completely different card when the subscription is due DIRECTLY on their respected website(s) on a completely-separate-from-Roku account I signed up for at the beginning of my free trial period with them.  I like to delete the card’s number right after the paid amount is posted to their account if possible.  I keep their own phone number(s) for their own Call Center(s) in my own phone’s Contacts in case of any problems.  For the freebies (free non subscription) apps, I email them if there are any problems.    With one exception, I was always been helped via email within 24 hours.  No middlemen or companies coming in between me and my hard earned money ever again!

HeartIf I have an issue with Roku’s own devices, hardware, software, operation, or any other problem, I still will contact Roku directly online on this official forums or their email services.  The most interesting thing I've noticed is once I set up the devices for me or my friends and family, I-or they-really don’t have any issues with the physical devices or my Roku account themselves.  I just enjoy being on this forum or watching my Roku stream my content.

I hope the same goes with all of you Cat LOLwho adopt this way of doing business!  It's up to you now!Cat LOL

8 Replies
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Level 11

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu


@Iona-D wrote:

Yes, you have to keep a credit/debit card number on file.


TL;DR; but that one line jumped out.

I called the one company that I did choose to have billed through Roku and had them change the billing to direct, not using Roku. Then I logged in to my Roku account, chose to update my payment info, and clicked a choice at the bottom of the page to remove said info.

No, you don't have to keep a credit/debit card number on file.

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Level 11

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

I tried that option already.  In my case, I successfully deleted my original card number.  Then things got very interesting.

My basic You Tube app failed to update or even work.  The rest of the apps were a little wonky.  

So what did I do?  I gave them what they wanted.  A number, not the money.  No money still works even in this new world.

And my YouTube updated itself & the rest all function as before I deleted anything.  Sabotage by Roku?  I cannot accuse.  Trusting them further?  I will let you decide............

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Level 20

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

I did use a CC when I first created a Roku account, but that card has since expired and I've never updated the information on the card. Roku has never questioned me about it, so it apparently isn't triggering anything within their system. 

I like the idea of using a simple reloadable card and keep the balance at zero. Even if you or Roku were hacked, they won't get anything of value. Roku also used to have a no-CC method of creating an account, but I don't know if it still works. 

I only have a paid subscription to one service: CBS All Access. I don't count Prime Video because we were Prime members before streaming media was available, and it's still the primary reason we have it. Prime Video is a nice bonus as far as we're concerned. Amazon probably delivers to my home on average 3 times a week, so we get our money's worth in free shipping. Both of those are not billed through Roku, and have no desire to pay for anything through a 3rd party. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 12

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

You could always use something like https://privacy.com/

BTW, I'm just a happy customer, not a paid advertiser or anything.

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Level 11

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

I have heard of this service app.  A burner that's for sure!  In my case, I already assigned my mother's unused Debit card for the various online services asking for a card's number-not just for Roku-in order to use their services  I like doing business with the bank that issues that particular card anyway.  It's also far easier to keep track of it in case of unexpected  problems.  Not so much an identification issue. I think if I did not have my mother's card already, I would have looked into this service.

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Level 11

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

"Yes, you have to keep a credit/debit card number on file.  I hate that, but it’s Roku’s dime and I have to go along with it."

 

No you absolutely DO NOT need to have any card on file! You don't need to enter one when creating an account and if you do enter a card you don't have to keep it there. There is an option to remove payment information so any card you added is removed. And during sign up when it brings you to the card info page simply close the tab and reopen roku.com again and go back to your account to bypass it.

 

You don't need a card on file with Roku, if you want to purchase things from other sites like Netflix, Amazon etc you can simply go to their website to order a subscription, you do not need to go through Roku at all.

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Level 11

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu


@Iona-D wrote:

I tried that option already.  In my case, I successfully deleted my original card number.  Then things got very interesting.

My basic You Tube app failed to update or even work.  The rest of the apps were a little wonky.  

So what did I do?  I gave them what they wanted.  A number, not the money.  No money still works even in this new world.

And my YouTube updated itself & the rest all function as before I deleted anything.  Sabotage by Roku?  I cannot accuse.  Trusting them further?  I will let you decide............


Count up a couple prieviouly posted replied,I and case you missed my post, I will briefly summerize it in 4 words, been there, done that.  I repeated my experiences right here for you since you missed it.  I keep my numbers to myself as much as I can.  Others are free to do as they want.  Just do not complain when you are short of funds.  

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Level 1

Re: How To Keep Your Hard Earned Money Very Separate From Your Roku Account For The Foreseeable Futu

Yes im glad that works well for you however a successful multi hige company complaining that they dont have a customer support center to talk to people is upsurd and other companies manage to figure it out why cant they? I am old school and doing everything on line dorsnt come easy for me and when my card is being charged because they dodnt notify me as they agreed to and 100 is deducted from my card yes i want to someone now not wait 48 hrs. For some lame excuse while meanwhile i could get more charges while waiting for a reply and its nice you have a mother who lets you use her card not all of us have that luxury i have one two card i use and theres usually a set amount on them that has to pay my bills and last me all month its been my experience a card that has a 0 balance usually isnt accepted. Now im charged 100 and cant afford that at all because i had a week of free trials that they were supposed to notify me when it was up and didnt and then took hours to find out how to cancel them when o would have preferred to talk to someone and get it resolved in 5-10 minutes.

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