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andyross
Level 16

Does my community email need to match Roku account?

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A few days ago, I changed my email address in the community to a different one, as the old one was not receiving any notifications. I verified it, and it worked for a few days. Suddenly, no notifications, and when I checked my settings, it had gone back to the old email.

Do I have to change my main Roku email to the same? If so, do I have to re-authorize my Roku's, or will they just pick up the new email address on their own?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Does my community email need to match Roku account?

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@andyross

Thanks for the inquiry.

Your Roku Community account is linked to your Roku account information. If you wish to change the email that is being kept in the Roku Community, we would recommend changing your Roku account information through my my.roku.com.

For more information about how to change your Roku account email, visit our Support page here: How do I change the email address or password for my Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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DBDukes
Community Streaming Expert

Re: Does my community email need to match Roku account?

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Following

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Roku Employee
Roku Employee

Re: Does my community email need to match Roku account?

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@andyross

Thanks for the inquiry.

Your Roku Community account is linked to your Roku account information. If you wish to change the email that is being kept in the Roku Community, we would recommend changing your Roku account information through my my.roku.com.

For more information about how to change your Roku account email, visit our Support page here: How do I change the email address or password for my Roku® account?


Thanks,
Danny

Danny R.
Roku Forum Moderator
andyross
Level 16

Re: Does my community email need to match Roku account?

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That is what I thought as it does seem as if both use the same login screen. I went and changed it at the main Roku site. No issues, and the Roku's updated themselves automatically.

andyross
Level 16

Re: Does my community email need to match Roku account?

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Since changing the email, that address has suddenly started getting a ton of SPAM!!

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StreamerUser
Level 20

Re: Does my community email need to match Roku account?

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@andyross wrote:

Since changing the email, that address has suddenly started getting a ton of SPAM!!


Obviously you consented to that when you provided your email to advertising-centric Roku... Smiley Wink

I have seen other reports of this happening when email addresses were changed/registered with Roku.

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