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qzztv3
Level 7

Re: Customer service

How do I find the status of an order - has it shipped yet, etc.?  I ordered an Express+ on the 9th - today is the 14th.  You state 3-7 business days, but I can't even find the status.  I can't even get to order details.  I call up my order - it appears - but when I click on the Customer Service link below it, it does NOTHING!!

So How do I find the ACTUAL status of my order???

Bob

 

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boogernose
Level 10

Re: Customer service

Well ya gotta consider it was a Holiday Weekend.

I dont know, but if the admins are willing to field these in PM's....

You can clck on their name -view profile

and send a Private Message

 

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Community Manager
Community Manager

Re: Customer service

@qzztv3 Sorry to hear about the frustrations! I'll have a member of our support team follow up. 

Feel free to send me a private message if you have any other questions. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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