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Level 7

Customer Support doesn’t respond , there is phone for order status

I used mail support twice 2 days no respond back

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5 Replies
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Level 7

Customer Support please answer my e-mail

Roku Team,  For the second time I used email us option to get my order status or shipping information.. the product order is not working and I already being charged. It is showing the order but the order detail doesn’t work. Page not found error.

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Roku Employee
Roku Employee

Re: Customer Support doesn’t respond , there is phone for order status

@Akaninakai 

Thanks for the post.

Please be aware that there may be a delay in response time from our Support team during this period. Please be patient as our Support team is doing their best to assist every customer that is experiencing an issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Anonymous
Not applicable

Roku Contact support

Should you have questions feel free to contact Roku support.

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Level 7

Re: Customer Support please answer my e-mail

I have a serious issue with Roku. I just found out that The Great Courses has been taking my money without my consent. I did not even applied for free trial. I need my money back. 

also Acorn has been taking $5.99 every month since December 2019. I never turn them on not even one day. They are cashing on me. This is fraud. 

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Roku Employee
Roku Employee

Re: Customer Support please answer my e-mail

@6130fm

Thanks for the note.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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