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br3
Level 8

Can't access Shareholder Letter on Roku website

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When going to Q1 2021 Sharehoder Letter from the Investor Relations page I get the message 

"You are not authorized to access this page". I can access on my phone but not from my laptop. Anyone 

else had this problem?

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1 Solution

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br3
Level 8

Re: Can't access Shareholder Letter on Roku website

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THANK YOU! I removed a Roku cookie and that solved the problem.

View solution in original post

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6 REPLIES 6\
DBDukes
Community Streaming Expert

Re: Can't access Shareholder Letter on Roku website

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It loads for me.

https://ir.roku.com/static-files/8233f1fa-0263-4bb5-adb4-f0545a06a246

 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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br3
Level 8

Re: Can't access Shareholder Letter on Roku website

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Well I don't get it.  Tried going by using link you provided but ended up with the same message. Thanks

for your reply. I guess it's something to do with laptop that the site doesn't like!

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Strega
Level 16

Re: Can't access Shareholder Letter on Roku website

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Works for me.

I find that when I get a message like that, I can clear all cookies for that site and the problem usually goes away. 

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davidjazz
Level 13

Re: Can't access Shareholder Letter on Roku website

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It looks like a Microsoft Word document. Do you have that software on your laptop?

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br3
Level 8

Re: Can't access Shareholder Letter on Roku website

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No I am using an Apple laptop connected via wireless.  My iMac is being repaired. But when using the 

iMac I have never had this problem. It's a puzzle. I get the iMac back next week.  It's difficult to find a 

phone number to speak with anyone at Roku.  Thanks for your reply. 

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br3
Level 8

Re: Can't access Shareholder Letter on Roku website

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THANK YOU! I removed a Roku cookie and that solved the problem.

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