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Level 9

Alternative Roku Forum?

Is there any kind of Roku community support/information forum available that does NOT run on Khoros, Discourse, or other software of that type? I'd strongly prefer one that runs on vBulletin, as its ratio of information/usefulness to the "gold star for the four-year old to proudly display on the refrigerator" ratio is approximately one septillion to zero. But even something like Xenforo - which still seems to be designed for (and, possibly, by) would be a great step up in terms of actual information access.

If so, please post a link, soonest! (And thanks.)

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12 Replies
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Level 20

Re: Alternative Roku Forum?

This is the only "official" Roku support forum, as in it's operated by Roku themselves. The only other forum I've seen with good user interaction (but no support from Roku staff) is AVSForums. Over there, you will find separate sub-forums based on model. The only one I follow is the Roku Ultra/Premiere+ one.

Roku does offer some level of support from their Facebook page, I've heard. And they have a blog that provides information and updates, but no interaction with users there. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 9

Re: Alternative Roku Forum?

I have no interest in Facebook, for the same reasons that I'm not... overly fond of the choice of forum software used here (along with a lot of other reasons, but that's not relevant to this topic). But I'll take a look at your other suggestion. Thanks for your reply, by the way.

I understand that the paid company employees and/or script-readers are going to be posting HERE, where they can be monitored/controlled. That's fine, and I would always return here to hunt through the jumble of posts/threads if I was unable to find a solution to a problem at a more usable forum.

But it would be greatly appreciated where I could find one that runs on high-quality (or at least reasonable quality) forum software. One that has a normal "main" page that's a list of all the sections/subsections with the newest post in each one displayed. One that allows me to hover my mouse cursor over a thread title and get a pop-up showing the first part of post #1 in that thread. One where my notifications are only of new activity in threads I'm subscribed to, quoted replies to posts I make, new "private" messages I've received, et cetera. As opposed to being polluted with ones that give me a virtual pat on the head for achieving some sort of unimportant and irrelevant "level," informing me that I have been awarded some kind of gold star for creating a post, replying to a thread, breathing, or any other activity that I'd be doing, anyway. Common sense ought to tell the people who create software like this that, if I wasn't going to be doing all of those things, anyway, I wouldn't be using the forum in the first place - but I suppose that common sense isn't all that common these days :rolleyes: All that **bleep** is a waste of time and bandwidth. I don't even see how it could look good in a color presentation at a boardroom meeting.

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Level 12

Re: Alternative Roku Forum?

Your standards are a bit high for a tiny company like Roku surviving among the three largest and most ruthless competitors in the world ( Google, Amazon, Apple).  I'm happy and amazed Roku is still around considering those competitors. 

Yea the Roku forum software sucks, Roku Mirroring on Windows 10 sucks, Roku's bleep filtering sucks, and Roku's 3-4 month roll out of new OS sucks.  I still like, use and recommend Roku as the Roku platform has some advantages others don't.

TheTick (aka "Moose Twit" affectionately called by chht)
Roku 3 for Pokémon TV / YouTube / Animal Planet GO / HBO GO. Chromecast for most other media because Roku Mirroring sucks , how many clicks in Wndows 10 (about a dozen) to Miracast on Roku vs 2 with Chromecast.
Verizon FIOS TV and Internet Service
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Level 11

Re: Alternative Roku Forum?

Aren't Forums pretty much ran their course some time ago?  I pretty much dropped out of forums for the most part.   

This forum is the last of any number of forums I used to visit and post on over the years.    I feel that it is still relevant  enough to feature topics of a Roku nature that I spent time hunting down or pointing out for others to enjoy and use.   My online free time is very limited  so I try to use it wisely and son't waste other people's time as well. 

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Level 9

Re: Alternative Roku Forum?


@thetick wrote:

Your standards are a bit high for a tiny company like Roku surviving among the three largest and most ruthless competitors in the world ( Google, Amazon, Apple).


What do you mean, exactly? I'm not comparing this forum software to what those entities use. Mostly because I have no idea what they use, and partly because it's probably about on par with this one for all I know. And I'm not suggesting that Roku hire a team of specialists to develop their own custom forum software (that would be silly - and they're probably end up with something like this one, anyway).

And I wasn't actually suggesting that Roku dump this piece of swill and get something better. Companies of a substantial size mostly seem to be run (in practice) by their marketing/advertising departments. That's why I asked if there was an alternative to it. But, yes, if Roku released Common Sense from the dungeon they've got it languishing in, it would be a great help - to both Roku, its current customers, and those potential future customers.

By the way... You agreed that this forum software sucks. Now spend some time searching for and reading about the pricing, and the pricing structure for this... thing. It'll make you laugh out loud! Apparently, it's the most expensive in the industry. $35,000 minimum. I don't even know what that covers (gets them to talk to you, maybe?), because then you've got the fee based on how many people use your forum... 0 to 500,000 members = $90,000, and it goes up from there. And then there are the modules. Tribal Knowledge Base, $15,000+/year. Premium Gamification and Badging (bading, LMAO), $50,000+/year. Ideation, $175,000+/year. Q&A Base, $175,000+/year. Want someone to set the thing up for you, migrate your data from a prior forum platform, and run it so that you don't have to pay someone in your own organization $24K to $32K/year? No problem, Khoros has you covered - for up to (and over) $150,000/year, lol. 

Now go take a look at vBulletin's pricing. Or, if you're feeling froggy, I suppose you could contact them and ask if a relatively large business entity could migrate to and use its software, but keep the bill under... IDK... $250,000/year. Wouldn't really surprise me if the reply was something like "We'll have to verify your bonafides, of course - but then we could have someone, in person, in your office, anywhere in the world, tomorrow, to meet with you." Because the cost difference between the steak in the plain wrapper and the potted meat "food product" in the big, in-your-face shiny packaging with the flashing lights and perky audio soundtrack that proudly proclaims the 101 reasons why you really, really DO prefer eating something that was scraped up off of the slaughterhouse floor over a choioce cut of the finest beef imaginable... actually is.

More people were stuck at home this year twiddling their thumbs and wanting a distraction than any year in recent history. Yet, according to an article published six days ago on The Motley Fool's website:

"Roku (NASDAQ:ROKU) has become an enigma. Logically, it seems like COVID-19 would have boosted Roku stock as millions of newly unemployed workers turned to low-cost streaming services to pass the time.

However, Roku stock moved lower at the height of the pandemic, and it has not returned to levels it saw in February. Nor has it broken the downtrend that began in September 2019. At that point, this consumer discretionary stock began a volatile downward trend that remains today.

Given Roku's behavior, investors may want to evaluate the stock's weaknesses and strengths before deciding whether to buy."

Furthermore, the same article also states "Consensus forecasts place losses at $1.70 per share for the current fiscal year, and no analyst predicts a profit through 2022."

And they're using the most expensive forum packaging in existence, lol. One that is considered sub-par by many (all?) of its users. But the marketing department loves it. . . .

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Community Manager
Community Manager

Re: Alternative Roku Forum?

Hi there,

You could try the Roku Subreddit at www.reddit.com/r/Roku.

We don't manage or moderate the subreddit, but we do keep an eye over there and jump in from time to time. The subreddit is not an official Roku online channel. The current moderator, /u/theZcuber, does a great job.

Cheers,

Austin

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Level 8

Re: Alternative Roku Forum?

Though the forum software here is admittedly rather "meh", on the flip-side, a forum is also only as useful as the collection of people who happen to frequent it.  So I could go to the trouble of setting up my own snazzy, unofficial "Roku Aficionados" phpBB forum, and it might be a better objective experience simply from a software usability perspective, but if I have not visitors (esp. ones who actually know things), it's useless.  From that vantage point, the official vendor-sponsored forum has an inherent advantage.

And though it's almost always better to have more options than less, it could also be argued that having more separate forums can potentially lead to a reduction in the quality of discussion (depending) as well as in the dissemination of information.  If I ask an obscure question on some unofficial forum that only a few dozen people tend to visit, but the small handful of people who exist worldwide who might happen to know the answer to my question are not among them, that is less useful to me than a place where I might actually receive the correct answer to my question, regardless of the quality of the UI/UX.  I'll admit it's a tricky balance, though, and not at all clear-cut, as smaller groups CAN lead to more thoughtful discussions, and bad UI can actually drive people away...it's probably a bell-curve with the ideal somewhere in the middle.

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Level 12

Re: Alternative Roku Forum?


@User32768 wrote:

@thetick wrote:

Your standards are a bit high for a tiny company like Roku surviving among the three largest and most ruthless competitors in the world ( Google, Amazon, Apple).


What do you mean, exactly? ......< lots and lots of dots >


Wow I don't have time to read all that, but to address your first sentence: I mean exactly what I typed.  You expect too much from Roku.  Would you complain to the local grocery market about their old building  because Walmart has a brand new store?  I'm getting the impression you would.

TheTick (aka "Moose Twit" affectionately called by chht)
Roku 3 for Pokémon TV / YouTube / Animal Planet GO / HBO GO. Chromecast for most other media because Roku Mirroring sucks , how many clicks in Wndows 10 (about a dozen) to Miracast on Roku vs 2 with Chromecast.
Verizon FIOS TV and Internet Service
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Level 8

Re: Alternative Roku Forum?


@thetick wrote:


Would you complain to the local grocery market about their old building  because Walmart has a brand new store?  I getting the impression you would,


The irony (...) is that until last year (I think?), Roku forums actually used to run on different software (phpBB) that might've been more to his liking.  So this is actually more like the local grocer demo'ing their old store and rebuilding it with something vastly more expensive that at least some patrons perceive as being inferior to what was there prior.

Then when said patrons ask those in the rebuilt store where else they might be able to shop, they're directed to Reddit...err, Walmart.