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you tube subscriptions are missing

I have a new TV and when I open my You Tube channel my subscriptions are not there.  Any idea how to address this issue?

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2 REPLIES 2
RokuLianna
Retired Moderator

Re: you tube subscriptions are missing

Hi @sherriecanary

Welcome to the Roku Community!

Does the issue only occur on YouTube or across other channels installed on your Roku device?

Have you tried removing the affected channel YouTube and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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makaiguy
Community Streaming Expert

Re: you tube subscriptions are missing

@sherriecanary-

When you go into the YouTube channel on your Roku, have you logged into your YouTube account?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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