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gary17
Newbie
‎10-12-2022 06:15 AM

what is the status of restoring Roku service?

My TV picture  is stuck on this Roku Screen that has no functionality. In looking at your site's chat it appears to be a Roku system wide issue. What is being done to fix this? And what is the expected timeline?IMG_3536.jpg

3 REPLIES 3
makaiguy
Community Streaming Expert
‎10-12-2022 06:36 AM

Re: what is the status of restoring Roku service?

First thing I'd try would be to unplug the Roku's power cord for a couple of minutes, then plug it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Strega
Roku Guru
‎10-12-2022 07:00 AM

Re: what is the status of restoring Roku service?

The picture appears to be a common screen saver, so I don’t know what to say about that.

I also suspect you have an individual issue, such as: device locked up, remote needs batteries, or re-pairing…  (Just based on: My Roku seems normal and I don’t see a huge thread about this.)

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makaiguy
Community Streaming Expert
‎10-12-2022 03:24 PM

Re: what is the status of restoring Roku service?

There apparently was a Roku server problem last evening that affected lots of people.  I was streaming from MLB and TCM servers last evening, so apparently I was not affected and was unaware of it until reading all the complaints this morning.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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