When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.
Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
- IMPORTANT- DON'T SKIP:
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.) - Reinstall the channel from the Roku Channel store. Note it will be added to the END of the channel grid.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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