I'm a new Roku user so please excuse my lack of correct terminology. I purchased an Ultra this weekend to watch content via my subscription to the Ickonic channel content. The version listed as the latest on Roku shows 1.5, but my loaded version is 1.4 Build 5. Running the update to the channel and removing/re-adding it still shows version 1.4. Build 5. I reached out to Ickonic's support and they said "some users have had the update blocked" which I suppose is possible, but I'd like to fix the issue. Anyone have the same difficulty with a channel and found a solution?
The error I get when accessing the channel is that "a problem occurred, try again". This happens after the Roku provided code is entered on Ickonic's /roku url and the website url shows success with the code. I've tried the email/password method and the code method, same issue, Both the PC used and the Roku are on the same hardwired (no wifi) network. Using a iPhone to do the same code and/or email does the same thing.
All other channels and content I've tried work fine. Any troubleshooting ideas?
Thanks in advance!