A few months ago I gave a Roku player to a friend as a gift. Everything was fine until Christmas when I gave her a one-year subscription to Acorn. She said she had trouble setting up Acorn on her Roku. But she told me eventually she was able to do it.
Everything was okay until I sent her some recommendations of programs to watch on Acorn. She said that she put them on her watchlist but when she went back, they were not there. Yesterday I went to her house to see if I could find her watchlist. Well it was a puzzle. Took me a long time to figure it out and I may not have fully figured it out. It turns out Roku has two versions of Acorn. There is Acorn TV; I’ll call it Acorn Classic; and there is Acorn-on-Roku. She was using Acorn-on-Roku and couldn’t log on. It kept offering her a free home trial. Eventually it dawned on me to search the channel store. Found Acorn Classic, added it to her Home Screen and deleted Acorn-on-Roku. Acorn Classic recognized her. She was able to log on to Acorn Classic. However, she said she had put several programs on her watchlist. Those had vanished. That’s the part I can’t figure out. Whatever she did must have been on Acorn-on-Roku because that was all she had on her Home Screen. She added a couple of titles on Acorn Classic to her watchlist while I was there. Seemed to be working. When she created her account, she did it on her phone. So it must have taken her to Acorn Classic. But she did not have Acorn Classic on her Home Screen until I put it on yesterday. Ergo she must h/b using Acorn-on-Roku when she tried to add titles to her watchlist. Therein lies the problem.
I think this is nuts:
It is deceptive on the part of Roku to have two versions of the same streaming platform.
It’s also very confusing, especially to novice users, and it can only be intended to discourage people from subscribing directly from Acorn.