Channels & viewing

[angieposton]

yesterday i went to use spotify (like i do everyday) and it won’t load, i’ve tried removing the channel, checking for updates (for the channel and the roku in general) and everything i can think of! im so frustrated! what is happening 😞

[RokuKariza-D]

Hi @angieposton

Thanks for the post.

Have you checked other channels if the same issue persists? Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Let us know if there's any difference after.

All the best,
Kariza

[AWHarrisjr]

I am actually having the same issues with Spotify. I knew to try the method that you suggested to fix the issue and it did not work for me.  I am not having an issue with any other channels. I did notice when I tried to reinstall Spotify that it had been updated on December 7, 2022, and wonder, if perhaps, the issue is with their update?

[atc98092]

I just tried Spotify on my Premiere, and Spotify worked fine. 

[angieposton]

i just tried removing channel, restarting and then reinstalling and it’s still not working 😞

[RokuDanny-R]

@angieposton

Thanks for the post.

We would be more than happy to look further into the issue for you, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate.

Thanks,
Danny